The Real Reason Apple Users Are Treated Like Second-Class Citizens


(With apologies to Jeff Foxworthy) You might be an Apple user if… You get blank stares from your IT department when you ask for SUS assistance Your company help desk constantly “escalates” through at least four technicians before you get to someone who can actually solve your problem You have to manually provision and update [...]



Endpoint Management and Security – More Effective as Partners than Adversaries


The primary function of enterprise IT management is to empower end users with access to technology resources that will boost their productivity and job performance. However, this focus is at odds with the core precepts of IT security which are adopted to minimize the exposure of enterprise systems, applications, and data. I recall that in [...]



Top 5 Reasons IT Administrators Are Working Too Hard Managing Endpoints


IT administration is a thankless job. Let’s face it—the only time admins gain any recognition is when something goes wrong. In fact, the most successful IT administrators proactively manage very stable environments where very few failures and performance degradations occur. Unfortunately, though, this is rarely the case, and it is far more common for admins [...]



Are Laptops Really Mobile Devices?


When people think of IT mobility, the images most immediately conjured regard smartphones and tablets. In truth, however the mobile device landscape could be considered broader than this. The basic definition of a mobile device is simply “any computing device designed principally for portability.” By that definition, laptops should clearly be included in that scope. [...]



Rewarding Impatience with User Self-Service


There seems to be a direct correlation between how successful business professionals are and their level of impatience. While I am not familiar with any studies on this particular subject, it is simple logic that the most productive employees are those who most frequently demand rapid response to service requests. From my past experience managing [...]



Business Process Management in the Real World — Why It’s Important to Govern Both Automated and Manual Processes


In a perfect world, all business processes would be automated and all work tasks would be accomplished with the click of a button. This idyllic work experience seems to be the realization of Plato’s utopia…or, if you prefer, the world of the Jetsons. Regrettably, however, we clearly do not live in a perfect world. Put [...]



Top 5 Trends in 2015 for Unifying PC and Mobile Management


Have you ever tried to create a major slide presentation on a tablet? Or edit a large spreadsheet? Or write a long document? Probably not. While it’s certainly possible to perform more substantial business tasks on a tablet, the small screen real estate and limited system resources (e.g., processing speed, memory, graphic support, etc.) are [...]



By | February 13th, 2015|FrontRange, Mobile Management, Systems Management|0 Comments
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