Unified Endpoint Management: Bringing Multi-Device Support to the Next Generation of Business Professionals


It’s hard to believe there was actually a time before mobile devices. It wasn’t even all that long ago. In fact, this month Apple is celebrating the 10th anniversary of the iPhone. While the iPhone was not the first smartphone, its introduction is credited with kick-starting the mobile revolution and initiating the “consumerization of IT,” [...]



Acronym Acrobatics: Relating UEM to UEM


An unfortunate side effect of maintaining a vibrant technology subculture is an over-reliance on acronyms to describe basic concepts and solutions. For instance, to be ITIL compliant a CTO may need to invoke the ARP of a TCP or UDP IPv6 WAN to determine the DNS entry of an SMTP server for a POS system [...]



The Real Reason Apple Users Are Treated Like Second-Class Citizens


(With apologies to Jeff Foxworthy) You might be an Apple user if… You get blank stares from your IT department when you ask for SUS assistance Your company help desk constantly “escalates” through at least four technicians before you get to someone who can actually solve your problem You have to manually provision and update [...]



Endpoint Management and Security – More Effective as Partners than Adversaries


The primary function of enterprise IT management is to empower end users with access to technology resources that will boost their productivity and job performance. However, this focus is at odds with the core precepts of IT security which are adopted to minimize the exposure of enterprise systems, applications, and data. I recall that in [...]



Windows 10…One Year Later


Time flies when you’re upgrading operating systems. It has officially been a year since Microsoft introduced Windows 10 to much fanfare and approbation. Acceptance of the platform was almost immediate, with many users simply grateful to migrate away from the much-maligned Windows 8 environment. At the core of the problems with the previous edition of [...]



Top 5 Reasons IT Administrators Are Working Too Hard Managing Endpoints


IT administration is a thankless job. Let’s face it—the only time admins gain any recognition is when something goes wrong. In fact, the most successful IT administrators proactively manage very stable environments where very few failures and performance degradations occur. Unfortunately, though, this is rarely the case, and it is far more common for admins [...]



Office 365: To Cloud or Not to Cloud—That IS the Question!


It’s time to take a serious look at Office 365. The cloud edition of Microsoft’s broadly adopted business productivity suite – which bundles such popular packages as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook – has been both heavily praised and heavily criticized since its introduction in 2011. While the adoption rate of [...]



The Myth of the Single Vendor Unified Management Platform


For the past two decades or so, several leading IT management vendors have tried to convince us that organizations should invest in a single unified management platform for supporting all of IT management needs.  Setting aside for the moment the fact that such an animal does not and cannot possibly exist (no vendor has the [...]



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