Introducing IT Service Management (ITSM) 2.0: A Cornerstone for Digital and IT Transformation

Introducing IT Service Management (ITSM) 2.0: A Cornerstone for Digital and IT Transformation

Over the course of numerous deployment dialogs and multiple research projects starting with last year’s work on “ITSM futures,” I have been tracking a still largely unheralded phenomenon: ITSM teams in many organizations are evolving to take a leadership role in helping all of IT become more efficient, more business aligned, and ever more relevant [...]

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The Real Reason Apple Users Are Treated Like Second-Class Citizens

The Real Reason Apple Users Are Treated Like Second-Class Citizens

(With apologies to Jeff Foxworthy) You might be an Apple user if… You get blank stares from your IT department when you ask for SUS assistance Your company help desk constantly “escalates” through at least four technicians before you get to someone who can actually solve your problem You have to manually provision and update your own devices You have to reformat Word documents so they are readable by your peers You are stuck with aging devices because it’s too difficult to move your environment to something new You’ve ever heard the words, “Well, I know how to do that on Windows, but…” Let’s face it—business professionals ...

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The Top 5 IoT Lessons I Learned From Hollywood

The Top 5 IoT Lessons I Learned From Hollywood

In my last IoT blog, I talked about the history of IoT and the evolution of issues surrounding IoT devices. In this part of the series, we will expand on the issues around IoT and the data it collects. Research firms estimate that there will be between 20 billion and 30 billion IoT devices on Earth by 20201 and that they will have collectively produced over four zettabytes of data.2 These are virtually inconceivable volumes for the average person and dealing with volumes this high is effectively far more than a trivial matter. Given these factors, this blog is going to discuss how to deal with IoT using various (slightly ...

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Data_Integration

“Back in the day”, Pablo Picaso once said: Give me a museum and I’ll fill it. Data Integration in 2013 seems to follow along similar lines – Give us a Platform and we will fill it with data. This is part two of a series of blog postings on important topics for the world of...

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posted by John Myers   | January 17, 2013 | 0 Comments

BI_DW_graphic

I have always loved the song “88 Lines about 44 Women” by the Nails.  And based on some recent success with a blogging topic relating to the songs of the 80s, I thought that I would continue that theme with “100 Lines about 25 Business Intelligence Topics”. Think of this list, or series of lists,...

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posted by Jim Frey   | January 9, 2013 | 0 Comments

network_management_300x190

For the third year in a row, I will resist the temptation to predict the future of network management, and instead will recommend key focus points that network engineering, management, and operations professionals should keep in mind looking ahead. Last year’s resolutions dealt with cloud, converged infrastructure, VDI, application awareness, and making the shift from...

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posted by Julie Craig   | January 7, 2013 | 0 Comments

HybridCloud

I believe that 2013 will be the year that hybrid Cloud application deployments go mainstream. This prediction is based on EMA IT-facing Integration research conducted in mid-2012, which found that: • 45% of companies surveyed had already deployed at least one “ hybrid Cloud” application, defined as “applications integrating to at least one public Cloud...

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Hybrid Applications: Cobbling Technology Silos into Useful Services Throughout 2012, my research focus has been on hybrid Cloud applications. Since these applications are cobbled together from bits and pieces of on-premise and off-premise hardware and software, I dubbed them “FrankenApps”, much to the amusement of some of my readers. Now, we are at the time...

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Data-Center-troubles-300x190

Nothing drives an IT industry analyst more nuts then when a term is repeatedly misused for marketing purposes. DCIM certainly falls into this category. In the recently release EMA Radar Report on Data Center Infrastructure Management, we looked at hundreds of products claiming to be DCIM solutions, but identified only ten (that’s right … 10!)...

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posted by John Myers   | December 7, 2012 | 0 Comments

bigData_300x190

Next week, EMA and 9sight will hold a webinar covering our Big Data research findings.  Among our insights will be that Big Data has evolved. Moving forward, Big Data isn’t: merely a technology definition solely Hadoop implementations just petabyte and above only used by Data Scientists Big Data is maturing to the point where business...

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posted by Jim Frey   | November 30, 2012 | 0 Comments

earthquake_richterscale

Few would disagree that the greatest disruptive shockwave the networking sector has seen in many years is SDN, or Software-Defined Networks.  It has the potential to turn traditional networking best practices upside down and to revolutionize the way we plan, deploy, and operate networks.  SDN is perceived by some as a huge threat and by...

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posted by Tracy Corbo   | November 30, 2012 | 0 Comments

continental-divide

Well I have spent days slogging through what I can find about SDN and the role management will play as we plan out our research calendar for the coming year.  On the topic of management there is nothing.  Management as always is going to be an after thought, period. There is still a huge gap...

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puffy-clouds

In part 1 of this blog, I provided a broad outline of my Hybrid Cloud Integration Radar research paper, recently completed. I detailed the reasons why EMA chose to undertake this research and listed the vendors/products included in the study. With this entry, I’m following up with additional details regarding the key premises of the...

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