series mainframe in a futuristic representation light streamsseries mainframe in a futuristic representation light streams

SDN and the Data Center of the Future

Despite some recent obituaries published by my peers, software-defined networking is not dead. But perhaps certain aspects of it are dead or dying. If that’s the case, I say: “SDN is dead. Long live SDN.” Vendors and industry thinkers have pulled, stretched, and twisted the definition of SDN like saltwater taffy over the years. The original definition of SDN required the strict separation and consolidation of the network control plane in a central controller. This version of SDN never truly had its moment. Instead, vendors have created solutions that deliver many of the benefits of SDN without removing the control plane ...

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Newton's cradle. Red sphere hanging on threads hitting many blue ones. Leadership, power and uniqueness concept. Flat design. EPS 8 vector illustration, no transparency

Transforming End-User Support – What Does It Mean and What Is It Really About?

I admit, “end-user support” sounds kind of old-fashioned. But in many respects just the opposite is true. In the digital age the need for easy access to new services is on the rise, and even with a much ‘hipper’ (and increasingly impatient) end-user population, the need for support and guidance remains. It is just taking different forms than in the past. On October 4th I’ll be doing a webinar on this very topic. I’ll be looking at it from multiple perspectives, including the rise of a more diverse and strategic role for IT service management (ITSM) overall, as well as the ...

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Machine Learning and Artificial Intelligence: The Promised Land for Lowering IT OPEX, Decreasing Operational Risk and Optimally Supporting Business Goals

What should machine and artificial intelligence (ML/AI) do for IT operations, DevOps and container management? The following table represents my quick outline of the key challenges and specific problem ML/AI needs to address. The table is based on the believe that ML/AI needs to look over the shoulder of IT ops, DevOps, and business management teams to learn from their decision making. In other words, every virtualization administrator fulfills infrastructure provisioning or upgrade requests a little bit differently. Please regard the below table as a preliminary outline and basis for discussion. At this point, and probably at no future point either, ...

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Truly Understanding Your Customers with NGDATA’s Lily 3.0


NGDATA, a small but rapidly growing applied big data analytics solution vendor, just released the latest version, Lily 3.0, of its big data personalization platform on May 13, 2014.  Before delving into NGDATA’s unique and effective approach for advancing a company’s understanding of its customers through more accurate and in depth customer intelligence, and before considering [...]



By | May 14th, 2014|Evan Quinn|0 Comments

Informatica Reflects the Expanding Integration Imperative


In late April, 2014, Informatica (INFA – NASDAQ) boasted another sterling quarter from a financial perspective for Q1-FY14, with revenues up 13%, and deferred revenues up 14%.  What makes INFA’s Q1-FY14 results particularly impressive is that Q1-FY13 was an important comeback quarter for INFA, thus Q1-FY14’s 13% growth rate was over a strong baseline.  INFA’s [...]



By | May 1st, 2014|Evan Quinn|0 Comments

Dell SecureWorks and Risk I/O team up to deliver a better kind of Vulnerability Management


On April 23rd, 2014 Dell announced its new Vulnerability Threat Monitoring and Prioritization service delivered through the SecureWorks Counter Threat Platform.  This managed service was created to expand the current Vulnerability Management offerings and increase customer value by creating the ability for customers to integrate their own vulnerability management systems.  With the additional context provided [...]



By | April 29th, 2014|David Monahan, IT Management, Scott Crawford, Security|0 Comments

Gaining Data Control with BYOD and Bluebox


What’s the issue with BYOD? Data Control… What’s the issue with Data Sharing? Data Control! Let’s face it, though it took an evolution of about 15 years, industry figured out that Data Management and Control are the underlying security issues.  Data is power, knowledge, money, control.  If you have it you’re in control.  If you [...]



By | April 22nd, 2014|David Monahan, IT Management, Scott Crawford, Security|0 Comments

SAP Aims to Help Its Customers Engage Their Customers Engagingly


Despite the SMAC (social, mobile, analytics, cloud) trends being in plain sight for the past half decade, and SaaS Customer Relationship Management (CRM) apps being available for well over a decade, the business value proposition of SaaS CRM apps has only just recently made progress.  First generation SaaS CRM apps enabled small and medium businesses [...]



By | April 8th, 2014|Evan Quinn|0 Comments

Cloud Rant: Oracle Cloud versus SAP Cloud


For those that think that cloud is mainly about Amazon Web Services (AWS), Salesforce.com, Google, IBM, Microsoft Azure, Rackspace, and a list of smaller SaaS and PaaS vendors, think again.  After several years of investment, in the form of their own R&D, M&A, re-educating their channel, and changing internal systems to better support the cloud-style [...]



By | March 26th, 2014|Evan Quinn|0 Comments

The Still Surfacing Oracle Cloud


An Overview of Oracle Cloud Strategy, Tactics, and Value If you track the large wave motions of the major providers in enterprise cloud computing, with the exception of Oracle, all the major providers have made loud recent splashes: SAP dove in headfirst with its HANA cloud platform at the October, 2013 TechEd conference. Amazon Web [...]



By | March 17th, 2014|Evan Quinn|0 Comments

ERwin-Win-Win for Customers, Embarcadero, and CA


For as long as memory serves, the world’s leading independent data modeling tool has been ERwin.  Tracing its roots to 1988, part of the original LogicWorks line-up from the early and mid-1990s, sold to Platinum Technology, which was then acquired by CA Technologies (“CA”) in 1998, ERwin has been a leader if not the leader [...]



By | March 17th, 2014|Evan Quinn|0 Comments

An Ounce of Prevention: Preparing Your Network for VoIP


Deploying IP Voice (VoIP) is a big, important project for most organizations, involving a significant investment in new equipment, cost-justified on promises of increased flexibility and lower cost of operations.  But such returns can remain elusive – particular for those who don’t take the time to understand how VoIP works and the ways in which [...]



By | March 4th, 2014|IT Management, Jim Frey, Network Management|0 Comments
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