series mainframe in a futuristic representation light streamsseries mainframe in a futuristic representation light streams

SDN and the Data Center of the Future

Despite some recent obituaries published by my peers, software-defined networking is not dead. But perhaps certain aspects of it are dead or dying. If that’s the case, I say: “SDN is dead. Long live SDN.” Vendors and industry thinkers have pulled, stretched, and twisted the definition of SDN like saltwater taffy over the years. The original definition of SDN required the strict separation and consolidation of the network control plane in a central controller. This version of SDN never truly had its moment. Instead, vendors have created solutions that deliver many of the benefits of SDN without removing the control plane ...

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Newton's cradle. Red sphere hanging on threads hitting many blue ones. Leadership, power and uniqueness concept. Flat design. EPS 8 vector illustration, no transparency

Transforming End-User Support – What Does It Mean and What Is It Really About?

I admit, “end-user support” sounds kind of old-fashioned. But in many respects just the opposite is true. In the digital age the need for easy access to new services is on the rise, and even with a much ‘hipper’ (and increasingly impatient) end-user population, the need for support and guidance remains. It is just taking different forms than in the past. On October 4th I’ll be doing a webinar on this very topic. I’ll be looking at it from multiple perspectives, including the rise of a more diverse and strategic role for IT service management (ITSM) overall, as well as the ...

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Machine Learning and Artificial Intelligence: The Promised Land for Lowering IT OPEX, Decreasing Operational Risk and Optimally Supporting Business Goals

What should machine and artificial intelligence (ML/AI) do for IT operations, DevOps and container management? The following table represents my quick outline of the key challenges and specific problem ML/AI needs to address. The table is based on the believe that ML/AI needs to look over the shoulder of IT ops, DevOps, and business management teams to learn from their decision making. In other words, every virtualization administrator fulfills infrastructure provisioning or upgrade requests a little bit differently. Please regard the below table as a preliminary outline and basis for discussion. At this point, and probably at no future point either, ...

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Citrix Stakes Software-Defined Ground; Network Remains Critical to Success


Last week, I attended a Citrix analyst relations summit program to learn about the company’s direction and strategy.  While the main-tent program was longer on vision than it was on execution details, there were some aspects of the proceedings that I found compelling. First off, there weren’t a lot of net new things being introduced, [...]



By | September 26th, 2014|IT Management, Jim Frey, Network Management|0 Comments

Simplify with Software Defined Storage


There was a time at the height of my home video and audio craze that the number of devices I needed to watch a movie could no longer be counted on one hand. Amplifier, preamplifier, tuner, CD player, DVD player, TV, cable box . . .you get the idea. As I organized my vast array [...]



By | August 28th, 2014|Jim Miller|0 Comments

Return on Investment (ROI) of Data Science as a Service


In skiing, the “black diamond” run or ski slope is often referred to as “high risk/high reward.” You receive lots of “reward” skiing the black diamond slopes, but you have a significant amount of “risk” associated with variable terrain, such as the presence of trees and the possibility of injury. However, the black diamond slopes [...]



By | August 18th, 2014|Business Intelligence, John Myers|0 Comments

The StorHouse is Open


Welcome to “The StorHouse”! This house will accommodate all areas of storage, and there is plenty to cover. As a product manager in storage for 20 years, I had the opportunity to see some pretty interesting changes in the market. Events such as the move to distributed computing, the advent of technologies like virtual disk and snapshot copies and moving from large single [...]



By | August 14th, 2014|Jim Miller|0 Comments

Optimizing Change by Understanding Value


A little over a year ago, I got into a rather animated argument about whether IT could measure its performance by the “value” it delivered rather than by purely measuring “costs.” My dinner companion insisted that IT could now, always, and forever only be measured on costs. I disagreed. In fact I had just planned [...]



Stoking the Application Pipeline with PaaS: Don’t Underestimate the Power of the Platform


Dominique Vernier’s blog, “Leverage SaaS and PaaS to speed up application development,“ provides an excellent overview of IBM’s cloud-based approach to software development and delivery. IBM’s introduction of the Bluemix Platform as a Service (PaaS) to the marketplace earlier this year builds on the existing capabilities of Jazz (/jazz.net/) introduced in 2008. While Jazz addresses [...]



By | July 29th, 2014|IT Management, Julie Craig|0 Comments

APM on Premise versus “in the Cloud”: Either, Or, or Both?


The Rise of Cloud-based APM Solutions In my last blog, I called today’s enterprise application landscape “a dog’s breakfast”1 as far as complexity and heterogeneity are concerned. A growing number of APM vendors would likely agree. Regardless of whether you are on the vendor or the consumer side, application management— as opposed to simple application [...]



By | July 25th, 2014|IT Management, Julie Craig|0 Comments

Why Data Analytics as a Service?


Waaay back in the day (say 2002), organizations would ask themselves: “If our customer and prospect (potential customer) information is our most valuable asset, why would we EVER trust it with a 3rd party who would put it with the customer information from other companies?” Today, organizations do not hesitate to start their sales endeavors [...]



By | July 14th, 2014|Business Intelligence, John Myers|0 Comments

APM as a Service: An Elegant Solution to an Ongoing Challenge


Did you ever hear the term “a dog’s breakfast”? It is a slightly old-fashioned description that the folks over at Princeton University’s WordNet[1] define as “a mess[2]”.And if you’re wondering what a dog’s breakfast has to do with Application Performance Management, check out Figure 1. (Figure 1: Which of these is your company currently delivering [...]



By | July 10th, 2014|IT Management, Julie Craig|0 Comments
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