Introducing IT Service Management (ITSM) 2.0: A Cornerstone for Digital and IT Transformation

Introducing IT Service Management (ITSM) 2.0: A Cornerstone for Digital and IT Transformation

Over the course of numerous deployment dialogs and multiple research projects starting with last year’s work on “ITSM futures,” I have been tracking a still largely unheralded phenomenon: ITSM teams in many organizations are evolving to take a leadership role in helping all of IT become more efficient, more business aligned, and ever more relevant [...]

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The Real Reason Apple Users Are Treated Like Second-Class Citizens

The Real Reason Apple Users Are Treated Like Second-Class Citizens

(With apologies to Jeff Foxworthy) You might be an Apple user if… You get blank stares from your IT department when you ask for SUS assistance Your company help desk constantly “escalates” through at least four technicians before you get to someone who can actually solve your problem You have to manually provision and update your own devices You have to reformat Word documents so they are readable by your peers You are stuck with aging devices because it’s too difficult to move your environment to something new You’ve ever heard the words, “Well, I know how to do that on Windows, but…” Let’s face it—business professionals ...

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The Top 5 IoT Lessons I Learned From Hollywood

The Top 5 IoT Lessons I Learned From Hollywood

In my last IoT blog, I talked about the history of IoT and the evolution of issues surrounding IoT devices. In this part of the series, we will expand on the issues around IoT and the data it collects. Research firms estimate that there will be between 20 billion and 30 billion IoT devices on Earth by 20201 and that they will have collectively produced over four zettabytes of data.2 These are virtually inconceivable volumes for the average person and dealing with volumes this high is effectively far more than a trivial matter. Given these factors, this blog is going to discuss how to deal with IoT using various (slightly ...

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posted by Jim Frey   | May 15, 2013 | 0 Comments

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During the week of May 5th, EMC held its fast-growing user conference in Las Vegas, while just down the strip the Interop 2013 event was also underway.  Lacking an ability to clone myself, I did my best to attend both, in the process actively supporting the local contingent of taxi drivers and putting in more...

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posted by Torsten Volk   | May 8, 2013 | 0 Comments

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Breaking News: Dell Acquires Enstratius to Further Complete Its Cloud Story Today, on May 6, 2013, Dell acquired Enstratius, a company aimed at deploying, automating and managing applications in complex hybrid cloud environments. Enstratius enforces governance and security in the cloud, offering automated scaling, disaster recovery and cloud bursting. The Enstratius solution supports all popular...

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posted by Jim Frey   | May 7, 2013 | 0 Comments

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This year’s theme for CAWorld 2013 was “Go Big: IT with Impact.”  So I thought what the heck – let’s go big.  I stepped back and took a much broader look across the CA Technologies portfolio than I normally would.  Usually, I focus on the network management solutions, which live primarily within CA’s Service Assurance...

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posted by Tracy Corbo   | May 1, 2013 | 0 Comments

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Long ago and far away I used to cover programming languages called 4GLs, which have long since been relegated to the technology graveyard. Nice idea, but took way too long to deploy. Since then I have moved over to cover networking, but I often miss the world of programming. I was lucky enough to be...

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posted by Torsten Volk   | April 22, 2013 | 0 Comments

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OpenStack’s huge momentum is undeniable. IBM, RedHat, NetApp, Rackspace, HP, Dell, Cisco, Intel and even VMware have committed significant funds and human resources to this project. But why would companies, that are otherwise competing rather fiercely, sit on one table to build an OpenSource cloud platform? The answer is certainly not “altruism”, as this is...

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posted by Tracy Corbo   | April 12, 2013 | 0 Comments

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In recent months both Cisco and Juniper have been talking about Puppet. In February, Juniper announced an early adopter release of Puppet for Junos OS. At the Network Field Day event, Cisco demonstrated onePK + Puppet. When I hear Puppet, I think sys admin not network operator. Why then the growing buzz around Puppet and...

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In my last post, I talked about the frustration that enterprises have with the lack of integration among security tactics – an egregious gap attributable in no small way to the extremely fragmented nature of the IT security industry itself. I offered a few examples of approaches that seek to close these gaps and equip...

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Almost one year into the discussion about the Software Defined Data Center (SDDC), it is time to take inventory of the state of the discipline. As a reminder, the ultimate goal of the SDDC is to abstract and centralize the management of compute, network, storage, operating systems, middleware and applications in order to dynamically place...

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Rooster

SDN does not spell doom and gloom for traditional networking vendors – that is just a lot of hype drummed up by some who have a different story to tell and who tend to come from datacenter centric mindsets.  Too often when something new and game changing comes along, folks are all too willing to...

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posted by John Myers   | February 27, 2013 | 0 Comments

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As I review my series of #100linesOnBIDW blogs over the last couple of weeks, I found myself looking at the Data Management posting. I covered when to apply schemas, Big Data, and data governance. What I left out was technical implementation concepts for data management systems like row vs. column orientation; in-memory vs. spinning disk...

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