Service Automation: Key for Maximizing IT and Business Efficiency

Service Automation: Key for Maximizing IT and Business Efficiency

The dual revolutions of consumerization and cloud have certainly caused much disruption within and around IT. And universally they have also increased the expectations of IT end users. IT-enabled workers and the lines of business they represent are looking for a fast response to new technology needs combined with high levels of service quality—all at a minimum cost. How is it possible for IT to accommodate such demands? Two themes that emerge from both EMA research and practitioner dialogue are “automation” and “service awareness.” Taking a service-centric approach to automation allows the IT organization to both accelerate delivery and improve the ...

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Is EMV an Expensive Security Misstep for the Payments Industry?

Is EMV an Expensive Security Misstep for the Payments Industry?

There is no disagreement that the current mag-stripe technology used in the USA and other countries outside of the EU is antiquated and lends itself to fraud. The data is easily copied using various methods from manual card data copying and shoulder surfing, to database compromise and POS terminal malware.  Cards can be reproduced with off-the-shelf plastic blanks and a simple machine you can buy on the Internet. Card fraud worldwide is on track to grow by approximately 19% over 2013. In one recent article, the author that the US accounted for 51% of the credit card fraud by dollars lost, ...

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Innovation Explosion Sets the Stage for New Wave of “Hybrid” Applications

Innovation Explosion Sets the Stage for New Wave of “Hybrid” Applications

In the past, technology evolution was quantified as generational. So the first generation of computing was based on the vacuum tube, followed by the transistor, integrated circuits, and microprocessors. Even today, multi-generational software and hardware systems are very much alive in many modern data centers. The interesting thing about the generational approach is that it has always been associated with linear progression and evolutionary growth. However the rapid technology evolution we are seeing today is more revolutionary than evolutionary, and IT is bearing the brunt of its impact. Emerging from the financial doldrums of the 2008 – 2012 “downturn”, business and IT ...

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There is highly valuable synergy between line of business (LOB) executives and data/business analysts in today’s information driven work environments. Unfortunately complex processes and data integration “hairballs” cause analysts to spend most of their time bogged down in mundane data integration tasks instead of collaborating with executives to supply critical business insights. Sadly this is...

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My research focus last year was on Application Performance Management for Cloud services. It uncovered some stunning statistics. More than 40% of IT organizations are supporting API integrations. More than 50% are supporting EAI and/or ESB-based applications. 75% are supporting Web Services and 35% are running SaaS to SaaS integrations. Finally, almost 50% are running transactions...

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posted by    | May 17, 2012 | 0 Comments

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I try to keep up on my reading. It’s important. In the past year or so, I’ve come across three books that I think complement each other nicely, and taken together outline a program for improving IT management. The books are: How to Measure Anything: Finding the Value of Intangibles in Business, by Douglas Hubbard...

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I am in the process of briefing with vendors and developing survey questions for a research study to be kicked off in the very near future. The survey-based research, entitled “Integration Technologies for Cloud Services”, will be followed later this year by an EMA Radar Report on a similar topic. There can no longer be...

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posted by    | May 11, 2012 | 0 Comments

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On March 27, 1977, two Boeing 747 passenger aircraft collided on the Spanish island of Tenerife, one of the Canary Islands, in the deadliest accident in aviation history. 583 people perished. Like the Titanic, a multitude of causes converged into the disaster. A terrorist bomb at a another airport, an overstretched small regional facility, a...

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posted by    | May 9, 2012 | 0 Comments

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I spent three great days last week with Kaseya and its user community. The experience was eye-opening in many ways. A bit of background: EMA considers Kaseya a systems management provider, and as such they are usually covered by my colleagues Steve Brasen and Torsten Volk. However, this year for a couple of different reasons...

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Okay so networking fabric wars, OpenFlow, and SDN startups are all the buzz in the networking space right now and while it is fun to speculate and debate the topic, it is time to get back to basics. Sure we need to decouple the network plumbing from its current rigid, fixed, physical design, but let’s...

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posted by Jim Frey   | May 2, 2012 | 0 Comments

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A lot my coverage over the past couple of years has been focused on the increasingly interesting mix of applications that get delivered over enterprise networks and the impact that has on how networks are being planned and operated. This cocktail has become increasingly volatile, as latency-insensitive traffic loads are mixed with a growing number...

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posted by Steve Brasen   | April 26, 2012 | 0 Comments

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I know what you’re thinking – you just read the title and thought, “Microsoft as a serious player in the mobile space … suuuuure!”  Bear with me, though – this really does make sense. So much industry buzz has been on the consumerization of IT that vendors have lost sight of the criticality of mobile...

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Competition for who owns the data center and which vendors will dominate the cloud services space is heating up. Over the last several days, major enterprise technology vendors such as Dell, EMC, HP, IBM and Oracle have all made announcements relative to what many consider to be groundbreaking progress in rolling out a new generation...

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