The Future of ITSM: How Are the Roles (and the Rules) Changing?

The Future of ITSM: How Are the Roles (and the Rules) Changing?

Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry. [...]

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Open network management is the focus on spring ONUG meeting

Open network management is the focus on spring ONUG meeting

The Open Networking User Group (ONUG) is a community of IT executives that are using their combined buying power to influence the networking industry. Members hail from companies such as Bank of America, JPMorgan Chase and Fidelity Investments. ONUG’s goal is to specify requirements and reference architectures for products that are open, more affordable and more agile than what vendors traditionally offer. Over its first two years of existence, ONUG has focused on software-defined WAN (SDWAN), network virtualization overlays and network service virtualization (also known as network functions virtualization or NFV).  Last ...

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SDN and Network Management at ONUG

SDN and Network Management at ONUG

As an analyst who focuses on network management research, I am particularly intrigued by software-defined networking (SDN). As SDN architectures are deployed in data centers, local area networks and WANs, network management practices will have to evolve. For instance, SDN may make it easier for cloud administrators to provision network services and connectivity for a new application, but how do you ensure that your new programmable network remains compliant with configuration controls and policies? Is your performance management tool able to model and monitor an SDN controller? If you have traditionally relied about appliance-based load balancers and firewalls in your ...

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posted by Julie Craig   | January 7, 2013 | 0 Comments

HybridCloud

I believe that 2013 will be the year that hybrid Cloud application deployments go mainstream. This prediction is based on EMA IT-facing Integration research conducted in mid-2012, which found that: • 45% of companies surveyed had already deployed at least one “ hybrid Cloud” application, defined as “applications integrating to at least one public Cloud...

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Hybrid Applications: Cobbling Technology Silos into Useful Services Throughout 2012, my research focus has been on hybrid Cloud applications. Since these applications are cobbled together from bits and pieces of on-premise and off-premise hardware and software, I dubbed them “FrankenApps”, much to the amusement of some of my readers. Now, we are at the time...

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Data-Center-troubles-300x190

Nothing drives an IT industry analyst more nuts then when a term is repeatedly misused for marketing purposes. DCIM certainly falls into this category. In the recently release EMA Radar Report on Data Center Infrastructure Management, we looked at hundreds of products claiming to be DCIM solutions, but identified only ten (that’s right … 10!)...

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posted by John Myers   | December 7, 2012 | 0 Comments

bigData_300x190

Next week, EMA and 9sight will hold a webinar covering our Big Data research findings.  Among our insights will be that Big Data has evolved. Moving forward, Big Data isn’t: merely a technology definition solely Hadoop implementations just petabyte and above only used by Data Scientists Big Data is maturing to the point where business...

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posted by Jim Frey   | November 30, 2012 | 0 Comments

earthquake_richterscale

Few would disagree that the greatest disruptive shockwave the networking sector has seen in many years is SDN, or Software-Defined Networks.  It has the potential to turn traditional networking best practices upside down and to revolutionize the way we plan, deploy, and operate networks.  SDN is perceived by some as a huge threat and by...

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posted by Tracy Corbo   | November 30, 2012 | 0 Comments

continental-divide

Well I have spent days slogging through what I can find about SDN and the role management will play as we plan out our research calendar for the coming year.  On the topic of management there is nothing.  Management as always is going to be an after thought, period. There is still a huge gap...

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puffy-clouds

In part 1 of this blog, I provided a broad outline of my Hybrid Cloud Integration Radar research paper, recently completed. I detailed the reasons why EMA chose to undertake this research and listed the vendors/products included in the study. With this entry, I’m following up with additional details regarding the key premises of the...

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Over the past year, I have extensively researched hybrid Cloud applications and related enterprise management technologies. In late 2011, I published research on Application Performance management for hybrid Cloud. In July, 2012, I published the results of a survey of IT integration experts who identified the types of integrations used at their companies and the...

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Citrix

It’s been a long time since I have had time to actually sit down and write a blog entry.  Between travel, projects, and my “Hybrid Cloud Integration Technologies” Radar Report, I’ve been running full speed to keep on top of things. I have been intending, however, to write a few lines inspired by a recent...

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silvertail_logo

This morning, EMC’s RSA Security Division announced its intent to acquire Silver Tail Systems. The press release is here. I’ve written about Silver Tail before, going back to one of my first posts on the rise of data-driven security. In a five-part blog series introduced by that post, I described how data-driven security is evolving...

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