Introducing IT Service Management (ITSM) 2.0: A Cornerstone for Digital and IT Transformation

Introducing IT Service Management (ITSM) 2.0: A Cornerstone for Digital and IT Transformation

Over the course of numerous deployment dialogs and multiple research projects starting with last year’s work on “ITSM futures,” I have been tracking a still largely unheralded phenomenon: ITSM teams in many organizations are evolving to take a leadership role in helping all of IT become more efficient, more business aligned, and ever more relevant [...]

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The Real Reason Apple Users Are Treated Like Second-Class Citizens

The Real Reason Apple Users Are Treated Like Second-Class Citizens

(With apologies to Jeff Foxworthy) You might be an Apple user if… You get blank stares from your IT department when you ask for SUS assistance Your company help desk constantly “escalates” through at least four technicians before you get to someone who can actually solve your problem You have to manually provision and update your own devices You have to reformat Word documents so they are readable by your peers You are stuck with aging devices because it’s too difficult to move your environment to something new You’ve ever heard the words, “Well, I know how to do that on Windows, but…” Let’s face it—business professionals ...

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The Top 5 IoT Lessons I Learned From Hollywood

The Top 5 IoT Lessons I Learned From Hollywood

In my last IoT blog, I talked about the history of IoT and the evolution of issues surrounding IoT devices. In this part of the series, we will expand on the issues around IoT and the data it collects. Research firms estimate that there will be between 20 billion and 30 billion IoT devices on Earth by 20201 and that they will have collectively produced over four zettabytes of data.2 These are virtually inconceivable volumes for the average person and dealing with volumes this high is effectively far more than a trivial matter. Given these factors, this blog is going to discuss how to deal with IoT using various (slightly ...

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posted by David Monahan   | January 16, 2014 | 0 Comments

RSA-Boycotts_300x190px

With all of the negative attention that the NSA – RSA relationship (or deal) has been getting, many are fired up.  If the deal went down anything like it has been reported by Reuters, then rightfully so.  However, the last minute boycotts of the RSA event to show disapproval are a bit much. While these...

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green-matrix-security

Recently I briefed with ForeScout Technologies, a Network Admission/Access Control (NAC) vendor, to get an update on the CounterACT platform it has been delivering and developing for a few years and to see its recently announced ControlFabric technology.  I thought it wise to take another look at NAC vendors and how they address BYOD, rogue,...

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Perception-of-Data-Relationships-gained-from-meta-data-surveillance[3]

I hope you were able to read part 1 of this blog prior to coming to this part as it really sets the stage. Last week we all received reports on revelations that GCHQ (the rough British equivalent of NSA among other things) has been spying on the rest of the world also.  (Wash Post...

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network map_300x190

Hello everyone!  I have been at Enterprise Management Associates for a couple of months now and decided that it is time to write an introduction and blog.  For those of you who have been following the blog from Scott Crawford, I hope you will find my blogs stimulating and possibly entertaining.  I tend to throw...

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posted by Evan Quinn   | January 10, 2014 | 0 Comments

Hal_300x190

IBM turned its Watson hype engine to “high” on the morning of January 9th when IBM CEO Ginni Rometty announced the formation of a new business group for IBM Watson, led by SVP Michael Rhodin.  Ms. Rometty and Mr. Rhodin kicked-off and MC’d the live and streamed event outlining the announcement, which included supportive talks...

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posted by Evan Quinn   | January 9, 2014 | 0 Comments

Midnight Bell-300x190ps

The short answer to the question posed in the title is “quite loudly.” Current predictions suggest that the global economy will grow at or above 3% for the next two years, with the IMF predicting 3.6% for 2014 back in October. Information technology (IT) estimates vary considerably, from 3.1% to an outlier 6.0%. The...

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posted by Jim Frey   | January 2, 2014 | 0 Comments

2014_300x190

It’s that time of year again – when we all look back as well as forward, regret the things we haven’t done, then promise to make them right once more. Instead of doing the typical forecast and prognostications that most analysts pump out this time of year, I prefer to take a different tact –...

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Blue_network_connections_300x190

The enterprise WAN is evolving. Connectivity between the enterprise and remote branch has been historically achieved through private leased line connections. Because these connections are expensive, bandwidth is often limited to what is affordable, often resulting in congestion, contention, and performance issues at the remote site. The tried and true method for resolving this problem...

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Secure-Data-Transfer-300x190px

Many IT suppliers in the Northern Hemisphere, along with many other industries except for retail, are settling in for a long winter’s nap. Apparently data management and integration software vendors, however, didn’t get the memo about a slowdown or temporary shutdown during the latter half of the December. For example: On December 18th, Attunity, a...

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posted by Evan Quinn   | December 10, 2013 | 0 Comments

Cloud-and-Media-300x190

While cloud providers like Amazon Web Services (AWS) offer a cornucopia of database services, conventional wisdom suggests that databases for mission critical apps mainly are and will remain on-premises. That same wisdom expressed from another angle suggests that databases deployed in public clouds work best for dev and test workloads, or make sense for warm...

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