series mainframe in a futuristic representation light streamsseries mainframe in a futuristic representation light streams

SDN and the Data Center of the Future

Despite some recent obituaries published by my peers, software-defined networking is not dead. But perhaps certain aspects of it are dead or dying. If that’s the case, I say: “SDN is dead. Long live SDN.” Vendors and industry thinkers have pulled, stretched, and twisted the definition of SDN like saltwater taffy over the years. The original definition of SDN required the strict separation and consolidation of the network control plane in a central controller. This version of SDN never truly had its moment. Instead, vendors have created solutions that deliver many of the benefits of SDN without removing the control plane ...

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Newton's cradle. Red sphere hanging on threads hitting many blue ones. Leadership, power and uniqueness concept. Flat design. EPS 8 vector illustration, no transparency

Transforming End-User Support – What Does It Mean and What Is It Really About?

I admit, “end-user support” sounds kind of old-fashioned. But in many respects just the opposite is true. In the digital age the need for easy access to new services is on the rise, and even with a much ‘hipper’ (and increasingly impatient) end-user population, the need for support and guidance remains. It is just taking different forms than in the past. On October 4th I’ll be doing a webinar on this very topic. I’ll be looking at it from multiple perspectives, including the rise of a more diverse and strategic role for IT service management (ITSM) overall, as well as the ...

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Machine Learning and Artificial Intelligence: The Promised Land for Lowering IT OPEX, Decreasing Operational Risk and Optimally Supporting Business Goals

What should machine and artificial intelligence (ML/AI) do for IT operations, DevOps and container management? The following table represents my quick outline of the key challenges and specific problem ML/AI needs to address. The table is based on the believe that ML/AI needs to look over the shoulder of IT ops, DevOps, and business management teams to learn from their decision making. In other words, every virtualization administrator fulfills infrastructure provisioning or upgrade requests a little bit differently. Please regard the below table as a preliminary outline and basis for discussion. At this point, and probably at no future point either, ...

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SDN and Network Management at ONUG


As an analyst who focuses on network management research, I am particularly intrigued by software-defined networking (SDN). As SDN architectures are deployed in data centers, local area networks and WANs, network management practices will have to evolve. For instance, SDN may make it easier for cloud administrators to provision network services and connectivity for a [...]



Best Practices for Maximizing Efficiencies – Governance and Optimization


In my last blog, I talked about “IT Cultural Transformation and the Elimination of Technology Silos.” That blog keyed on four key areas of advice, which also provide a useful foundation for the topic of “Governance and Optimization.” These key areas include: Standing in the middle of the storm –This means looking at the interdependencies [...]



Rewarding Impatience with User Self-Service


There seems to be a direct correlation between how successful business professionals are and their level of impatience. While I am not familiar with any studies on this particular subject, it is simple logic that the most productive employees are those who most frequently demand rapid response to service requests. From my past experience managing [...]



By | April 27th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

Business Process Management in the Real World — Why It’s Important to Govern Both Automated and Manual Processes


In a perfect world, all business processes would be automated and all work tasks would be accomplished with the click of a button. This idyllic work experience seems to be the realization of Plato’s utopia…or, if you prefer, the world of the Jetsons. Regrettably, however, we clearly do not live in a perfect world. Put [...]



By | April 13th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

Vectra Provides Pervasive Visibility & Analysis to Detect Cyber Attacks


Though cyber attacks have been around for years, in 2014 there was an explosion in the volume of attacks and a marked increase in the losses and damages they inflicted. In 2015, this does not seem to be lightening up. In February, Anthem health care insurers were compromised, putting 80 million current and former customers [...]



By | April 9th, 2015|David Monahan, IT Management, Scott Crawford, Security|0 Comments

Avoiding Enterprise Mobile Management: A Futile Exercise in Procrastination


IT operations managers are cringing all around the world – desperately trying to avoid those inevitable words from their executive management: “You need to support enterprise mobility.” Their concerns are understandable. After all, IT administrators are already overtaxed with supporting desktop, server, application, and infrastructure management requirements. Asking them to layer a whole new management [...]



By | March 30th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

IT Cultural Transformation and The Elimination of Technology Silos—An Exercise in Efficiency or a Dream Turned Nightmare?


Cultural transformation and eliminating IT silos may sound like an impossible dream—and indeed, perhaps “eliminating” is too strong a word. But the reality is that IT organizations must change toward a more responsive, business-aligned culture, as well as toward a more service-aware (versus siloed) way of working. So how do you begin? A lot depends, [...]



Developing an Information Management Strategy Within the EMA Hybrid Data Ecosystem


Enterprise Management Associates (EMA) has recognized that big data implementers and consumers rely on a variety of platforms to meet their big data requirements. These platforms include new data management technologies such as Hadoop, MongoDB, and Cassandra, but the collection also includes traditional SQL-based data management technologies supporting data warehouses and data marts; operational support [...]



By | March 13th, 2015|Business Intelligence, John Myers|0 Comments

SolidFire Analyst Day Observations


I had the opportunity to attend the SolidFire analyst day in my hometown of Boulder, Colorado on February 25. It was a well-attended event, with the day split into SolidFire and customer presentations in the morning, and small, intimate conversational sessions with SolidFire executives and customers in the afternoon. SolidFire is one of a growing [...]



By | March 5th, 2015|IT Management, Jim Miller|0 Comments

Leveraging User Activity Monitoring to Protect Information and Employees from Cyber Threats


Historically, many organizations and personnel have been concerned about user activity monitoring (UAM). Certain business cultures feel that these activities are an invasion of privacy or are distrustful. However, in today’s Internet connected, data driven world, having specific information or data means the difference in being a market leader and being out of business. Identifying [...]



By | March 4th, 2015|David Monahan, IT Management, Scott Crawford, Security|0 Comments
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