series mainframe in a futuristic representation light streamsseries mainframe in a futuristic representation light streams

SDN and the Data Center of the Future

Despite some recent obituaries published by my peers, software-defined networking is not dead. But perhaps certain aspects of it are dead or dying. If that’s the case, I say: “SDN is dead. Long live SDN.” Vendors and industry thinkers have pulled, stretched, and twisted the definition of SDN like saltwater taffy over the years. The original definition of SDN required the strict separation and consolidation of the network control plane in a central controller. This version of SDN never truly had its moment. Instead, vendors have created solutions that deliver many of the benefits of SDN without removing the control plane ...

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Newton's cradle. Red sphere hanging on threads hitting many blue ones. Leadership, power and uniqueness concept. Flat design. EPS 8 vector illustration, no transparency

Transforming End-User Support – What Does It Mean and What Is It Really About?

I admit, “end-user support” sounds kind of old-fashioned. But in many respects just the opposite is true. In the digital age the need for easy access to new services is on the rise, and even with a much ‘hipper’ (and increasingly impatient) end-user population, the need for support and guidance remains. It is just taking different forms than in the past. On October 4th I’ll be doing a webinar on this very topic. I’ll be looking at it from multiple perspectives, including the rise of a more diverse and strategic role for IT service management (ITSM) overall, as well as the ...

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Machine Learning and Artificial Intelligence: The Promised Land for Lowering IT OPEX, Decreasing Operational Risk and Optimally Supporting Business Goals

What should machine and artificial intelligence (ML/AI) do for IT operations, DevOps and container management? The following table represents my quick outline of the key challenges and specific problem ML/AI needs to address. The table is based on the believe that ML/AI needs to look over the shoulder of IT ops, DevOps, and business management teams to learn from their decision making. In other words, every virtualization administrator fulfills infrastructure provisioning or upgrade requests a little bit differently. Please regard the below table as a preliminary outline and basis for discussion. At this point, and probably at no future point either, ...

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Business Continuity in the Age of the Cloud


The cost of downtime varies significantly across various industries. Estimates range from as much as $6,000,000 an hour for a brokerage business to $90,000 per hour for media services. Backup and disaster recovery or business continuance enable an IT organization to recover from the loss of a file, object, data set, application, or an entire [...]



By | January 4th, 2016|IT Management, Jim Miller|0 Comments

HEAT Software Meets the Need for Endpoint Protection Head-On


In many organizations, endpoints see virtually constant change. Users access, download, and utilize applications, data, drivers, files, toolbars, widgets, etc., introducing both new security threats and undocumented changes in systems and processes. For better or for worse, all of these activities leave their mark on the endpoint. HEAT has engaged in endpoint security at a [...]



By | December 11th, 2015|David Monahan, IT Management, Scott Crawford, Security|0 Comments

Best Practices for Innovating Through Cloud Technologies – Utilizing Public, Private, and Hybrid Cloud


Cloud computing can speed up deployment, reduce costs, and increase efficiency and connectivity. It can open up new ways to get computing work done, but more importantly, the inherent connectivity can change the way employees interact with each other and with customers. It can also change the way companies interact with suppliers and partners. The [...]



By | November 25th, 2015|Dan Twing, IT Management|0 Comments

The Rise of Thingbots in the Internet of Things (IoT)


The Internet can be a pretty scary place. Places like the dark web exist in the form of trading houses with stolen personal information from credit cards and social security numbers, to health records and full identities being obtained for a price. Malware development and deployment and other attack services such as DDoS and botnets [...]



By | November 20th, 2015|David Monahan, IT Management, Scott Crawford, Security|0 Comments

EMA Research Shows that Cyber Security is Achieving Executive Visibility in a Big Way


One of the services that EMA provides to the tech industry is research. During the course of the year, numerous projects are launched to help IT consumers and vendors understand market perceptions. EMA then provides analysis and forecasts on trends based upon those perceptions. These projects have been continued in 2015. EMA has already had [...]



By | November 20th, 2015|David Monahan, IT Management, Scott Crawford, Security|0 Comments

Why Analytics and Automation Are Central to ITSM Transformation


In research done earlier this year, we looked at changing patterns of IT service management (ITSM) adoption across a population of 270 respondents in North America and Europe. One of the standout themes that emerged from our findings was the need for the service desk to become a more automated and analytically empowered center of [...]



By | November 9th, 2015|Dennis Drogseth, IT Management, Service Management|0 Comments

Digital Transformation and the New War Room


In August EMA surveyed 306 respondents in North America, England, France, Germany, Australia, China and India about digital and IT transformation. The goal was in part to create a heat map around just what digital and IT transformation were in the minds of both IT and business stakeholders. We targeted mostly leadership roles, but also [...]



By | November 3rd, 2015|Dennis Drogseth, IT Management, Service Management|0 Comments

User Experience Matters in Self-Service Provisioning


If you’re like me, you are increasingly becoming reliant on online shopping to replace the more arduous task of physical in-store shopping. I find this is particularly true during the holiday season when the idea of fighting traffic and elbowing crowds to desperately search numerous shops in order to find just the right gift for [...]



By | October 26th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

New Options for Lower Cost Object Storage


Object storage has become an optimal solution for the storing of persistent data and as a target for cloud storage. Object storage differs in that it is stored in a flat address space with the metadata, or “data about the data,” being flexible in length and co-resident with the object. It is the simplest of [...]



By | October 20th, 2015|Jim Miller|0 Comments

Top 5 Reasons IT Administrators Are Working Too Hard Managing Endpoints


IT administration is a thankless job. Let’s face it—the only time admins gain any recognition is when something goes wrong. In fact, the most successful IT administrators proactively manage very stable environments where very few failures and performance degradations occur. Unfortunately, though, this is rarely the case, and it is far more common for admins [...]



By | October 9th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments
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