SAP Aims to Help Its Customers Engage Their Customers Engagingly

SAP Aims to Help Its Customers Engage Their Customers Engagingly

Despite the SMAC (social, mobile, analytics, cloud) trends being in plain sight for the past half decade, and SaaS Customer Relationship Management (CRM) apps being available for well over a decade, the business value proposition of SaaS CRM apps has only just recently made progress.  First generation SaaS CRM apps enabled small and medium businesses [...]

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Cloud Rant:  Oracle Cloud versus SAP Cloud

Cloud Rant: Oracle Cloud versus SAP Cloud

For those that think that cloud is mainly about Amazon Web Services (AWS), Salesforce.com, Google, IBM, Microsoft Azure, Rackspace, and a list of smaller SaaS and PaaS vendors, think again.  After several years of investment, in the form of their own R&D, M&A, re-educating their channel, and changing internal systems to better support the cloud-style [...]

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EMA Cloud Rants – Pilot Episode

EMA Cloud Rants – Pilot Episode

Evan Quinn and I have been collecting popular customer questions for a while and wanted to share our thoughts on these questions in the form of a new format: EMA CLOUD RANTS. Each week we will discuss one of the hot topics in enterprise IT to provide the viewer with rapid analyst insights, without any fluff. Here goes the first one:  

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AngelBaby_300x190

My research focus last year was on Application Performance Management for Cloud services. It uncovered some stunning statistics. More than 40% of IT organizations are supporting API integrations. More than 50% are supporting EAI and/or ESB-based applications. 75% are supporting Web Services and 35% are running SaaS to SaaS integrations. Finally, almost 50% are running transactions...

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posted by    | May 17, 2012 | 0 Comments

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I try to keep up on my reading. It’s important. In the past year or so, I’ve come across three books that I think complement each other nicely, and taken together outline a program for improving IT management. The books are: How to Measure Anything: Finding the Value of Intangibles in Business, by Douglas Hubbard...

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I am in the process of briefing with vendors and developing survey questions for a research study to be kicked off in the very near future. The survey-based research, entitled “Integration Technologies for Cloud Services”, will be followed later this year by an EMA Radar Report on a similar topic. There can no longer be...

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posted by    | May 11, 2012 | 0 Comments

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On March 27, 1977, two Boeing 747 passenger aircraft collided on the Spanish island of Tenerife, one of the Canary Islands, in the deadliest accident in aviation history. 583 people perished. Like the Titanic, a multitude of causes converged into the disaster. A terrorist bomb at a another airport, an overstretched small regional facility, a...

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posted by    | May 9, 2012 | 0 Comments

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I spent three great days last week with Kaseya and its user community. The experience was eye-opening in many ways. A bit of background: EMA considers Kaseya a systems management provider, and as such they are usually covered by my colleagues Steve Brasen and Torsten Volk. However, this year for a couple of different reasons...

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Okay so networking fabric wars, OpenFlow, and SDN startups are all the buzz in the networking space right now and while it is fun to speculate and debate the topic, it is time to get back to basics. Sure we need to decouple the network plumbing from its current rigid, fixed, physical design, but let’s...

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posted by Jim Frey   | May 2, 2012 | 0 Comments

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A lot my coverage over the past couple of years has been focused on the increasingly interesting mix of applications that get delivered over enterprise networks and the impact that has on how networks are being planned and operated. This cocktail has become increasingly volatile, as latency-insensitive traffic loads are mixed with a growing number...

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posted by Steve Brasen   | April 26, 2012 | 0 Comments

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I know what you’re thinking – you just read the title and thought, “Microsoft as a serious player in the mobile space … suuuuure!”  Bear with me, though – this really does make sense. So much industry buzz has been on the consumerization of IT that vendors have lost sight of the criticality of mobile...

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Competition for who owns the data center and which vendors will dominate the cloud services space is heating up. Over the last several days, major enterprise technology vendors such as Dell, EMC, HP, IBM and Oracle have all made announcements relative to what many consider to be groundbreaking progress in rolling out a new generation...

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posted by Tracy Corbo   | April 17, 2012 | 0 Comments

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One of the items on the research agenda for this year is IPv6. In almost every survey we launch, we have a question about IPv6 to keep a pulse on what is happening in and around the topic. To date while the topic is acknowledged and recognized as something that needs to be addressed, we...

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