series mainframe in a futuristic representation light streamsseries mainframe in a futuristic representation light streams

SDN and the Data Center of the Future

Despite some recent obituaries published by my peers, software-defined networking is not dead. But perhaps certain aspects of it are dead or dying. If that’s the case, I say: “SDN is dead. Long live SDN.” Vendors and industry thinkers have pulled, stretched, and twisted the definition of SDN like saltwater taffy over the years. The original definition of SDN required the strict separation and consolidation of the network control plane in a central controller. This version of SDN never truly had its moment. Instead, vendors have created solutions that deliver many of the benefits of SDN without removing the control plane ...

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Newton's cradle. Red sphere hanging on threads hitting many blue ones. Leadership, power and uniqueness concept. Flat design. EPS 8 vector illustration, no transparency

Transforming End-User Support – What Does It Mean and What Is It Really About?

I admit, “end-user support” sounds kind of old-fashioned. But in many respects just the opposite is true. In the digital age the need for easy access to new services is on the rise, and even with a much ‘hipper’ (and increasingly impatient) end-user population, the need for support and guidance remains. It is just taking different forms than in the past. On October 4th I’ll be doing a webinar on this very topic. I’ll be looking at it from multiple perspectives, including the rise of a more diverse and strategic role for IT service management (ITSM) overall, as well as the ...

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Machine Learning and Artificial Intelligence: The Promised Land for Lowering IT OPEX, Decreasing Operational Risk and Optimally Supporting Business Goals

What should machine and artificial intelligence (ML/AI) do for IT operations, DevOps and container management? The following table represents my quick outline of the key challenges and specific problem ML/AI needs to address. The table is based on the believe that ML/AI needs to look over the shoulder of IT ops, DevOps, and business management teams to learn from their decision making. In other words, every virtualization administrator fulfills infrastructure provisioning or upgrade requests a little bit differently. Please regard the below table as a preliminary outline and basis for discussion. At this point, and probably at no future point either, ...

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IBM InterConnect 2015: “Have it Your Way” Hybrid Cloud Delivery with IBM PureApplication Options


Every year, IBM hosts multiple customer conferences and technical events worldwide. In past years, IBM Pulse, Impact, and Innovate have attracted thousands of IT professionals as separate events focusing on application delivery, middleware, and Dev/Ops respectively. Over time, however, it has become increasingly difficult to divide the IT Pie into such neatly-delineated slices. Application delivery [...]



By | June 15th, 2016|IT Management, Julie Craig|0 Comments

Linux on Power—Poised for Greatness


For two decades, IBM’s Power Systems family of high-performance servers has been considered the premier alternative to x86-based systems. Combining fast processing, high availability, and rapid scalability, Power Systems are optimized to support big data and cloud architectures. Popularly deployed to run IBM’s AIX and IBM i operating systems, the platform has seen stiff competition [...]



By | April 22nd, 2016|IT Management, Steve Brasen, Systems Management|0 Comments

The Desperate Need for Accuracy and Efficiency in Security for Detecting Network Intruders and Other Threat Actors Quickly


According to 2015 research reports published by Ponemon, Mandiant, and others, median intruder dwell time in a target network prior to detection ranges from just under to just over 200 days. That is a little over six months and as everyone agrees, totally unacceptable. How is it that an intruder can get into a network [...]



By | April 14th, 2016|David Monahan, IT Management, Scott Crawford, Security|0 Comments

5 Reasons to Transition From the Dark Ages to the Digital Age With a Document Management System


We live in the digital age—or at least many of us do. Today’s IT-savvy users expect to be able to access any data, form, or record from any device at any location and at any time. However, some organizations seem to be perpetually stuck in the dark ages, relying on antiquated paper documents and physical [...]



By | April 11th, 2016|IT Management, Steve Brasen, Systems Management|0 Comments

Automation is Key to Staying in the Driver’s Seat of Your Data-driven Strategy


More and more organizations are increasing the use of data in their decision making. EMA describes this as having a data-driven strategy. Recent research has revealed that almost 63% of respondents included data-driven strategies in their organization at a significant level. EMA has been tracking the growth of big data with annual research since 2012. [...]



By | February 8th, 2016|Dan Twing, IT Management|0 Comments

Who Owns User and Customer Experience Management?


There is growing industry attention to user, customer, and digital experience management—often condensed by the acronym UEM for “user experience management.” This attention is more than justified, but most of the buzz leaves out critical questions like, “What is user experience management?”, “Who really runs (or who should run) the UEM show in the digital [...]



By | January 22nd, 2016|Dennis Drogseth, IT Management, Service Management|0 Comments

PODCAST: Discussing Qlik unSummit and QlikView 12


This week in the Analytics Exchange “weekly” podcast,  Alison Jepsen chats with Lyndsay Wise and I about: Our recent trip to the Qlik unSummit in Austin Texas Release announcement of QlikView 12 Upcoming developments for Qlik Sense in 2016 Growth of Qlik into an analytics platform company Listen to the entire podcast (approx 9mins)



By | January 5th, 2016|Business Intelligence, John Myers|0 Comments
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