The notion that the CMDB is now entering a “mature” phase is naïve, and in many respects refuted by the high levels of innovation attested to here. We are admittedly looking at toddlers learning to walk, but what a transformation they may bring to the market, and to our whole view of service management, as they take their first few steps!!
In the research I mentioned in my earlier blog on “Operationalizing Cloud,” we looked at a lot more than technology adoption. We looked at organizational and process requirements as well. And we also looked at change. As it turned out, 70% of our respondents said that once begun, their cloud initiatives needed rethinking or redirection!! [...]
A lot comes to mind with a title like this one. So, let’s start by wiping away areas like politics and finances (except as they relate to IT), births, deaths, marriages and celebrities. In fact, there’s still a very long list of possibilities by just focusing on IT and everything that goes into managing and [...]
Over the Thanksgiving holidays, I’ve had time to reflect on a concept that I’ve decided to call “Contrarian Accelerators.” The first name I came up with as “Perverse Accelerators” – which seemed more memorable, but a tad politically incorrect, somehow. The best adjective – and I’m open to suggestions – would fall somewhere between “contrarian” [...]
Sometimes… OK most of the time … the terms and words we use for “things” in service management are in themselves landmines. One of the worst culprits is of course the term “CMDB” which I like to compare to ‘The Holy Roman Empire” – which as H.G. Wells pointed out was neither “holy” nor “Roman” [...]