process « Dennis Drogseth

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Points of Integration

posted by Dennis Drogseth | November 12, 2010 | 0 Comments

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Sometimes… OK most of the time … the terms and words we use for “things” in service management are in themselves landmines. One of the worst culprits is of course the term “CMDB” which I like to compare to ‘The Holy Roman Empire” – which as H.G. Wells pointed out was neither “holy” nor “Roman”...

Posted in Automation, BSM, CMS Tags: analysts, analytics, automation, busienss service management, cloud, CMDB, CMS, executive dashboard, integration, market, nomenclature, organization, process, service management

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