Information technology « Dennis Drogseth

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The Virtues of a Living Conversation Versus one Frozen in Stone

posted by Dennis Drogseth | April 14, 2011 | 0 Comments

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EMA consulting once did an analysis of why strategic service management initiatives fail. These ranged from cross-domain performance management initiatives, to configuration management initiatives with CMDB/CMS enabling foundations, to company-wide asset management initiatives to name a few. Of the top ten reasons for failure, only the bottom two (Integration and Discovery) were technology-related. Three of...

Posted in Uncategorized Tags: Information technology, Information Technology Infrastructure Library, IT service management

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New in the EMA Research Library
- EcoSystem Cloud: Managing & Optimizing IT Services Across the Full Cloud Mosaic June 20, 2013 Dennis Drogseth
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