On the one hand, many in the industry have begun todismiss the CMDB as well past its prime, at least in terms of industry hype and attention. For this rather significant population, the CMDB has evolved into a complex and demanding data store with tangible but difficult-to-justify benefits, with questionable relationships to cloud computing and [...]
I had originally intended to make this blog about mental health. A supportive article for those of you trying to support change in your own environment wrestling with the stubbornly persistent caricatures and silos still so dominant in many IT organizations. It was inspired by a rather nasty line in a novel my one of [...]
Sometimes… OK most of the time … the terms and words we use for “things” in service management are in themselves landmines. One of the worst culprits is of course the term “CMDB” which I like to compare to ‘The Holy Roman Empire” – which as H.G. Wells pointed out was neither “holy” nor “Roman” [...]
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