Best Practices for Maximizing Efficiency: Governance and Optimization


In my last blog, I talked about “IT Cultural Transformation and the Elimination of Technology Silos.” That blog keyed on four key areas of advice, which also provide a useful foundation for the topic of “Governance and Optimization.” These key areas include: Standing in the middle of the storm –This means looking at the interdependencies [...]



By | May 8th, 2015|BSM, IT Megatrends|0 Comments

IT Cultural Transformation and The Elimination of Technology Silos—An Exercise in Efficiency or a Dream Turned Nightmare?


Cultural transformation and eliminating IT silos may sound like an impossible dream—and indeed, perhaps “eliminating” is too strong a word. But the reality is that IT organizations must change toward a more responsive, business-aligned culture, as well as toward a more service-aware (versus siloed) way of working. So how do you begin? A lot depends, [...]



By | March 13th, 2015|BSM|0 Comments

Advanced Operational Analytics (AOA) – Transformative Use Cases from EMA Research


Steve Smythe discusses how IT Operations is transformed by big data solutions in his latest blog, “Transformation of IT operations with big data solutions.” Is this a reality? The answer—agreed upon here—is almost certainly “yes.” However, it should be pointed out that “big data,” or “IT Operations Analytics,” or as EMA calls it, “Advanced Operational [...]



By | June 9th, 2014|BSM|0 Comments

Graph Databases–and Their Potential to Transform How We Capture Interdependencies


Discovering, capturing and making sense of complex interdependencies is central to running IT organizations more effectively, and it is also a critical part of running the businesses IT serves. Whether it’s optimizing a network, or an application infrastructure, managing change, or providing more effective security-related access—more often than not these problems involve a complex set [...]



By | November 6th, 2013|Uncategorized|0 Comments

CMDB Systems: the Quiet Revolution


The notion that the CMDB is now entering a “mature” phase is naïve, and in many respects refuted by the high levels of innovation attested to here. We are admittedly looking at toddlers learning to walk, but what a transformation they may bring to the market, and to our whole view of service management, as they take their first few steps!!



By | June 27th, 2011|Uncategorized|0 Comments
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