Dennis Drogseth

Sometimes… OK most of the time …  the terms and words we use for “things” in service management are in themselves landmines. One of the worst culprits is of course the term “CMDB” which I like to compare to ‘The Holy Roman Empire” – which as H.G. Wells pointed out was neither “holy” nor “Roman”...

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Since this is my first blog entry, I thought it might be nice to set the stage for what I mean by “MegaTrend” and more importantly, what this blog might be about. Just to be clear, I didn’t originally pick the term.  I pretty much woke up one morning and found it in my title,...

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