Why Optimizing your Cloud Service Provider(s)—is Still an Industry Work in Progress


A year ago, EMA did some rather eye-opening research about what it takes to deliver business services over a mix of public and private, and non-cloud infrastructures. The research—dubbed “Ecosystem Cloud”—showed that an overwhelming 94% of the respondents felt that monitoring “inside” public cloud infrastructures was important—and 63% felt it was “very important” or “critical.” [...]



By | June 23rd, 2014|Uncategorized|0 Comments

Advanced Operational Analytics (AOA) – Transformative Use Cases from EMA Research


Steve Smythe discusses how IT Operations is transformed by big data solutions in his latest blog, “Transformation of IT operations with big data solutions.” Is this a reality? The answer—agreed upon here—is almost certainly “yes.” However, it should be pointed out that “big data,” or “IT Operations Analytics,” or as EMA calls it, “Advanced Operational [...]



By | June 9th, 2014|BSM|0 Comments

Integrated ITSM—the Service Desk + Operations + Analytics


It’s fascinating how the meaning for just about every term relevant to service management can be a matter of debate—including IT Service Management itself (a discussion for another time).  However, what’s sparking this blog centers around the three other terms in the headline—“service desk,” “Operations” and “Analytics,” plus a fourth—“cognitive computing.” In reading Brian Jeffrey’s [...]



By | May 14th, 2014|Uncategorized|0 Comments

Graph Databases–and Their Potential to Transform How We Capture Interdependencies


Discovering, capturing and making sense of complex interdependencies is central to running IT organizations more effectively, and it is also a critical part of running the businesses IT serves. Whether it’s optimizing a network, or an application infrastructure, managing change, or providing more effective security-related access—more often than not these problems involve a complex set [...]



By | November 6th, 2013|Uncategorized|0 Comments

User Experience Management Panel in Boston


User Experience Management (UEM) continues to capture interest in the marketplace.  And yet it remains somewhat elusive. So, what is User Experience Management really?  It’s gone by many other names in the past, such as Quality of Experience (QoE), and has other incarnations in the present such as Real User Management (RUM).   Older, typically network-centric [...]



By | March 21st, 2012|UEM, Uncategorized|0 Comments

The CMDB/CMS Market in Transition


On the one hand, many in the industry have begun todismiss the CMDB as well past its prime, at least in terms of industry hype and attention. For this rather significant population, the CMDB has evolved into a complex and demanding data store with tangible but difficult-to-justify benefits, with questionable relationships to cloud computing and [...]



By | February 9th, 2012|CMS, Uncategorized|0 Comments

Blurring the Lines Across Traditional Boundaries: Top IT & Data Management Trends of 2012


At the beginning of this month, EMA analysts were asked for their predictions about what 2012 might bring. Responses spanned management solutions across applications, systems, network, security, services, assets, desktops, and mobile devices, as well as business intelligence and content management. The results were surprisingly cohesive, and as a whole reflected core requirements in analytics, [...]



By | January 27th, 2012|IT Megatrends|0 Comments
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