Introducing IT Service Management (ITSM) 2.0: A Cornerstone for Digital and IT Transformation


Over the course of numerous deployment dialogs and multiple research projects starting with last year’s work on “ITSM futures,” I have been tracking a still largely unheralded phenomenon: ITSM teams in many organizations are evolving to take a leadership role in helping all of IT become more efficient, more business aligned, and ever more relevant [...]



By | September 27th, 2016|IT Megatrends, Uncategorized|0 Comments

Increased Focus on Digital Experience Management Prompts New Research- Done Jointly by Dennis Drogseth and Julie Craig


Digital and user experience management has been the focus of multiple EMA research studies throughout the years, both as a stand-alone topic and as part of EMA’s ongoing examination of critical trends such as digital and operational transformation, IT performance optimization, and of course application performance management (APM).  In many respects, optimizing the digital experience [...]



By | August 26th, 2016|BSM, IT Megatrends, UEM|0 Comments

Digital Transformation and the New War Room


In August EMA surveyed 306 respondents in North America, England, France, Germany, Australia, China and India about digital and IT transformation. The goal was in part to create a heat map around just what digital and IT transformation were in the minds of both IT and business stakeholders. We targeted mostly leadership roles, but also [...]



By | November 2nd, 2015|BSM, IT Megatrends|0 Comments

Best Practices for Maximizing Efficiency: Governance and Optimization


In my last blog, I talked about “IT Cultural Transformation and the Elimination of Technology Silos.” That blog keyed on four key areas of advice, which also provide a useful foundation for the topic of “Governance and Optimization.” These key areas include: Standing in the middle of the storm –This means looking at the interdependencies [...]



By | May 8th, 2015|BSM, IT Megatrends|0 Comments

Blurring the Lines Across Traditional Boundaries: Top IT & Data Management Trends of 2012


At the beginning of this month, EMA analysts were asked for their predictions about what 2012 might bring. Responses spanned management solutions across applications, systems, network, security, services, assets, desktops, and mobile devices, as well as business intelligence and content management. The results were surprisingly cohesive, and as a whole reflected core requirements in analytics, [...]



By | January 27th, 2012|IT Megatrends|0 Comments

Ten Things to Watch for in 2011


A lot comes to mind with a title like this one.  So, let’s start by wiping away areas like politics and finances (except as they relate to IT), births, deaths, marriages and celebrities.  In fact, there’s still a very long list of possibilities by just focusing on IT and everything that goes into managing and [...]



By | January 13th, 2011|IT Megatrends, Uncategorized|0 Comments

“MegaTrends” Means What Exactly?


Since this is my first blog entry, I thought it might be nice to set the stage for what I mean by “MegaTrend” and more importantly, what this blog might be about. Just to be clear, I didn’t originally pick the term.  I pretty much woke up one morning and found it in my title, [...]



By | November 4th, 2010|IT Megatrends|0 Comments
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