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EMA consulting once did an analysis of why strategic service management initiatives fail.  These ranged from cross-domain performance management initiatives, to configuration management initiatives with CMDB/CMS enabling foundations,  to company-wide asset management initiatives to name a few.    Of the top ten reasons for failure, only the bottom two (Integration and Discovery) were technology-related.    Three of...

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In Part 1 of this blog, I described the information gathered from Application Aware Network Performance Management (ANPM) solutions, as a “key enabler for the increasingly automated management systems of the future”. This blog entry explains why I believe this to be true. Virtually every company with on-premise IT (as opposed to outsourced IT) has...

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By now, most IT professionals should be familiar with the concept of service management. In many enterprise IT shops, service management is an initiative with roots in the help desk. Still, as networking professionals pick up their heads and look around at the changes going on in IT, combined with the fact that the organizations...

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I just recently completed and published a major research project on Application-aware Network Performance Management (ANPM), including detailed analyses of solutions offered by 18 independent vendors.  You can find a summary copy of the report here. Application awareness is one of the hottest sectors within network management, and one that offers a unique and increasingly...

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