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For the third year in a row, I will resist the temptation to predict the future of network management, and instead will recommend key focus points that network engineering, management, and operations professionals should keep in mind looking ahead. Last year’s resolutions dealt with cloud, converged infrastructure, VDI, application awareness, and making the shift from...

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In keeping with my nascent tradition of not predicting trends, I’ll instead propose a number of focal points that network engineering and operations professionals should keep in mind in the coming New Year of 2012.  2011 resolutions were around application-awareness, connecting with the network security team, assessing the impact of videoconferencing, embracing automation, and improving service...

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By now, most IT professionals should be familiar with the concept of service management. In many enterprise IT shops, service management is an initiative with roots in the help desk. Still, as networking professionals pick up their heads and look around at the changes going on in IT, combined with the fact that the organizations...

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