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Here is my yearly prediction column, a bit delayed. Topic of the day is next generation IT management. (Not next generation IT; plenty of folks are covering that!) The tools market for IT service management is glutted. My friend Jan van Bon has been curating a list.ly list of “ITIL tools” that is now up...

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So, I’ve implemented a couple CMDBs. One even before I’d heard of ITIL. We called it a metadata repository, but it was essentially a CMDB. Making the business case for such systems is never easy. ITIL and the various CMDB authors provide a number of what I call “motherhood and apple pie” justifications: Reduce downtime...

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Welcome to 2012. Like my friend Troy DuMoulin, I want to start the year with a post on IT demand management, which I think will continue to be a hot topic this year. Troy covers the intake functions often associated with different levels of demand, which he sees as business relationship management, service catalog, and...

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This week marked an event I’ve been anticipating for a long time: the general availability of the revised edition of my book, Architecture and Patterns for IT: Service Management, Portfolio Management, and Governance (Making Shoes for the Cobbler’s Children). (Amazon should go live on Friday, including the $9.99 Kindle version, such a deal – but...

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Maybe the 21st Century is the Age of Ecosystems.  I suppose the largest for now is our planet.   Taken abstractly, the term “ecosystem” can apply well beyond natural and manmade interdependencies, to political, religious and business- and organizational-driven ecosystems.  And while the concept is a good one, and in some senses a cause for optimism—...

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