Fusion 11: ITSM at a crossroads?


I had a great time at Fusion11, the combined IT Service Management Forum and Help Desk Institute conference at the Gaylord in National Harbor, Maryland last week. Attended a number of sessions and talked to a lot of folks. About 1700 attendees, and IT vendors large and small were there. Here are some of my [...]



By | October 3rd, 2011|Charles Betz, IT Management|0 Comments

Cloud value management


As enterprises spend more on cloud options, a new market opportunity is forming: Cloud value management. Surprising, with all the fervor around cloud, that I got exactly ONE hit on Google for that exact term just now. Custon, a Dutch company, gets the credit. (Why am I not surprised this is a Dutch firm? Seems [...]



By | July 18th, 2011|Charles Betz, Cloud Computing|0 Comments

CA chooses SalesForce.com Chatter for Clarity PPM social media


Quick note: CA announced that Clarity, their Project Portfolio Management offering, will use SalesForce.com’s Chatter network. Clarity is already available in an on-demand (SaaS) version. This is an interesting development given that CA also has built an in-house social networking platform for its ITSM suite, OpenSpace, which is also available as SaaS. I predict there [...]



By | July 12th, 2011|Charles Betz, Cloud Computing|0 Comments

ITIL and the Elusive Configuration Manager (among other) Roles


I had originally intended to make this blog about mental health.  A supportive article for those of you trying to support change in your own environment wrestling with the stubbornly persistent caricatures and silos still so dominant in many IT organizations. It was inspired by a rather nasty line in a novel my one of [...]



By | March 30th, 2011|Dennis Drogseth, Scott Crawford|0 Comments

IBM Pulse 2011: Building Assets for Today’s Cross-Domain Application Support Scenarios


IBM Pulse 2011 was a low key affair, announcement-wise, compared to past events. Attended by nearly 7,000 people– a record for this event– tracks and sessions were plentiful, while major announcements were somewhat sparse. Instead of glitz, however, it was clear that IBM Software has spent the past year building a foundation for new ways [...]



By | March 9th, 2011|Application Management, IT Management, Julie Craig|0 Comments
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