IT service management « EMA Blog Community

Semantics matter: the troubled world of IT terminology

posted by | May 11, 2012 | 0 Comments

2planes_300x190

On March 27, 1977, two Boeing 747 passenger aircraft collided on the Spanish island of Tenerife, one of the Canary Islands, in the deadliest accident in aviation history. 583 people perished. Like the Titanic, a multitude of causes converged into the disaster. A terrorist bomb at a another airport, an overstretched small regional facility, a...

Posted in Charles Betz, IT Management, Service Management Tags: BrightTalk, DevOps, Information Technology Infrastructure Library, Information technology management, IT service management, November, Tenerife

Kaseya Connect

posted by | May 9, 2012 | 0 Comments

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I spent three great days last week with Kaseya and its user community. The experience was eye-opening in many ways. A bit of background: EMA considers Kaseya a systems management provider, and as such they are usually covered by my colleagues Steve Brasen and Torsten Volk. However, this year for a couple of different reasons...

Posted in Charles Betz, IT Management, Service Management Tags: AutoTask, Business, Information technology management, IT service management, Kaseya, Managed services, Member of the Scottish Parliament, Professional Services Automation

Two Troux days

posted by | April 2, 2012 | 0 Comments

blueprints

Attended the Troux Worldwide event last week as an invited speaker. It was a fantastic event, over 300 attendees from all over the world, and the discussions were consistently deep and thoughtful. It felt very much like a homecoming – while I have been working in the trenches of IT portfolio management, ITSM, ITAM, and related...

Posted in Charles Betz, IT Management, Service Management Tags: Enterprise architecture, IT portfolio management, IT service management

More on next gen ITM

posted by | March 27, 2012 | 0 Comments

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Spent some time today writing up Serena’s new Demand Management offering; look for an Impact Brief shortly. Along these lines, I’m tracking a number of what I call next generation IT management vendors, which by my definition must incorporate both project and service management capabilities on a common platform with integrated resource management. It’s still...

Posted in Charles Betz, IT Management, Service Management Tags: Demand Management, Information Technology Infrastructure Library, Information technology management, IT service management, Service management

Too Many Tools: Integrating a New IT Management System

posted by | February 24, 2012 | 0 Comments

“Too many tools!” That’s how IT managers feel. The systems needed just to run IT can cost millions to acquire and operate. Yet without appropriate tools, how can you run a service desk, IT operations center, or a project management office? Undoubtedly, it’s critical that your IT management tools approach be well thought out. You...

Posted in Charles Betz, IT Management, Service Management Tags: ALM, Application Lifecycle Management, Configuration management, IT service management, ITSM, Project Management, Release management, Service desk (ITSM)

IT Asset Management: the IAITAM conference

posted by | October 18, 2011 | 0 Comments

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Spent last Tues-Fri in Las Vegas at the Aria, at the annual IAITAM (International Association of IT Asset Managers) conference. It was a good show. There was some buzz at the opening keynote about a major announcement, which turned out to be the establishing of a program for IT Asset Management via Taft University. (I...

Posted in Charles Betz, IT Management Tags: IAITAM, IT asset management, IT service management

Fusion 11: ITSM at a crossroads?

posted by | October 3, 2011 | 0 Comments

I had a great time at Fusion11, the combined IT Service Management Forum and Help Desk Institute conference at the Gaylord in National Harbor, Maryland last week. Attended a number of sessions and talked to a lot of folks. About 1700 attendees, and IT vendors large and small were there. Here are some of my...

Posted in Charles Betz, IT Management Tags: Help Desk Institute, IT service management

Cloud value management

posted by | July 18, 2011 | 0 Comments

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As enterprises spend more on cloud options, a new market opportunity is forming: Cloud value management. Surprising, with all the fervor around cloud, that I got exactly ONE hit on Google for that exact term just now. Custon, a Dutch company, gets the credit. (Why am I not surprised this is a Dutch firm? Seems...

Posted in Charles Betz, Cloud Computing Tags: cloud computing, IT service management, Service Lifecycle Management, Service Oriented Architecture

CA chooses SalesForce.com Chatter for Clarity PPM social media

posted by | July 12, 2011 | 0 Comments

Quick note: CA announced that Clarity, their Project Portfolio Management offering, will use SalesForce.com’s Chatter network. Clarity is already available in an on-demand (SaaS) version. This is an interesting development given that CA also has built an in-house social networking platform for its ITSM suite, OpenSpace, which is also available as SaaS. I predict there...

Posted in Charles Betz, Cloud Computing Tags: IT service management, Social media, Social network, Software as a service

ITIL and the Elusive Configuration Manager (among other) Roles

posted by Dennis Drogseth | March 30, 2011 | 0 Comments

Frustration

I had originally intended to make this blog about mental health. A supportive article for those of you trying to support change in your own environment wrestling with the stubbornly persistent caricatures and silos still so dominant in many IT organizations. It was inspired by a rather nasty line in a novel my one of...

Posted in Dennis Drogseth, Scott Crawford Tags: Information Technology Infrastructure Library, Information technology management, IT service management