The Desperate Need for Accuracy and Efficiency in Security for Detecting Network Intruders and Other Threat Actors Quickly


According to 2015 research reports published by Ponemon, Mandiant, and others, median intruder dwell time in a target network prior to detection ranges from just under to just over 200 days. That is a little over six months and as everyone agrees, totally unacceptable. How is it that an intruder can get into a network [...]



By | April 14th, 2016|David Monahan, IT Management, Scott Crawford, Security|0 Comments

Why Analytics and Automation Are Central to ITSM Transformation


In research done earlier this year, we looked at changing patterns of IT service management (ITSM) adoption across a population of 270 respondents in North America and Europe. One of the standout themes that emerged from our findings was the need for the service desk to become a more automated and analytically empowered center of [...]



By | November 9th, 2015|Dennis Drogseth, IT Management, Service Management|0 Comments

The Future of ITSM: How Are the Roles (and the Rules) Changing?


Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry. [...]



Semantics matter: the troubled world of IT terminology


On March 27, 1977, two Boeing 747 passenger aircraft collided on the Spanish island of Tenerife, one of the Canary Islands, in the deadliest accident in aviation history. 583 people perished. Like the Titanic, a multitude of causes converged into the disaster. A terrorist bomb at a another airport, an overstretched small regional facility, a [...]



By | May 11th, 2012|Charles Betz, IT Management, Service Management|0 Comments

Kaseya Connect


I spent three great days last week with Kaseya and its user community. The experience was eye-opening in many ways. A bit of background: EMA considers Kaseya a systems management provider, and as such they are usually covered by my colleagues Steve Brasen and Torsten Volk. However, this year for a couple of different reasons [...]



By | May 9th, 2012|Charles Betz, IT Management, Service Management|0 Comments

Two Troux days


Attended the Troux Worldwide event last week as an invited speaker. It was a fantastic event, over 300 attendees from all over the world, and the discussions were consistently deep and thoughtful. It felt very much like a homecoming – while I have been working in the trenches of IT portfolio management, ITSM, ITAM, and related [...]



By | April 2nd, 2012|Charles Betz, IT Management, Service Management|0 Comments

More on next gen ITM


Spent some time today writing up Serena’s new Demand Management offering; look for an Impact Brief shortly. Along these lines, I’m tracking a number of what I call next generation IT management vendors, which by my definition must incorporate both project and service management capabilities on a common platform with integrated resource management. It’s still [...]



By | March 27th, 2012|Charles Betz, IT Management, Service Management|0 Comments

Too Many Tools: Integrating a New IT Management System


“Too many tools!” That’s how IT managers feel. The systems needed just to run IT can cost millions to acquire and operate. Yet without appropriate tools, how can you run a service desk, IT operations center, or a project management office? Undoubtedly, it’s critical that your IT management tools approach be well thought out. You [...]



By | February 24th, 2012|Charles Betz, IT Management, Service Management|0 Comments

IT Asset Management: the IAITAM conference


Spent last Tues-Fri in Las Vegas at the Aria, at the annual IAITAM (International Association of IT Asset Managers) conference. It was a good show. There was some buzz at the opening keynote about a major announcement, which turned out to be the establishing of a program for IT Asset Management via Taft University. (I [...]



By | October 18th, 2011|Charles Betz, IT Management|0 Comments
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