Increased Focus on Digital Experience Management Prompts New Research- Done Jointly by Dennis Drogseth and Julie Craig


Digital and user experience management has been the focus of multiple EMA research studies throughout the years, both as a stand-alone topic and as part of EMA’s ongoing examination of critical trends such as digital and operational transformation, IT performance optimization, and of course application performance management (APM).  In many respects, optimizing the digital experience [...]



By | August 26th, 2016|Dennis Drogseth, IT Management, Service Management|0 Comments

Windows 10…One Year Later


Time flies when you’re upgrading operating systems. It has officially been a year since Microsoft introduced Windows 10 to much fanfare and approbation. Acceptance of the platform was almost immediate, with many users simply grateful to migrate away from the much-maligned Windows 8 environment. At the core of the problems with the previous edition of [...]



By | August 18th, 2016|IT Management, Steve Brasen, Systems Management|0 Comments

Linux on Power—Poised for Greatness


For two decades, IBM’s Power Systems family of high-performance servers has been considered the premier alternative to x86-based systems. Combining fast processing, high availability, and rapid scalability, Power Systems are optimized to support big data and cloud architectures. Popularly deployed to run IBM’s AIX and IBM i operating systems, the platform has seen stiff competition [...]



By | April 22nd, 2016|IT Management, Steve Brasen, Systems Management|0 Comments

Why Analytics and Automation Are Central to ITSM Transformation


In research done earlier this year, we looked at changing patterns of IT service management (ITSM) adoption across a population of 270 respondents in North America and Europe. One of the standout themes that emerged from our findings was the need for the service desk to become a more automated and analytically empowered center of [...]



By | November 9th, 2015|Dennis Drogseth, IT Management, Service Management|0 Comments

Digital Transformation and the New War Room


In August EMA surveyed 306 respondents in North America, England, France, Germany, Australia, China and India about digital and IT transformation. The goal was in part to create a heat map around just what digital and IT transformation were in the minds of both IT and business stakeholders. We targeted mostly leadership roles, but also [...]



By | November 3rd, 2015|Dennis Drogseth, IT Management, Service Management|0 Comments

User Experience Matters in Self-Service Provisioning


If you’re like me, you are increasingly becoming reliant on online shopping to replace the more arduous task of physical in-store shopping. I find this is particularly true during the holiday season when the idea of fighting traffic and elbowing crowds to desperately search numerous shops in order to find just the right gift for [...]



By | October 26th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

New Options for Lower Cost Object Storage


Object storage has become an optimal solution for the storing of persistent data and as a target for cloud storage. Object storage differs in that it is stored in a flat address space with the metadata, or “data about the data,” being flexible in length and co-resident with the object. It is the simplest of [...]



By | October 20th, 2015|Jim Miller|0 Comments

Top 5 Reasons IT Administrators Are Working Too Hard Managing Endpoints


IT administration is a thankless job. Let’s face it—the only time admins gain any recognition is when something goes wrong. In fact, the most successful IT administrators proactively manage very stable environments where very few failures and performance degradations occur. Unfortunately, though, this is rarely the case, and it is far more common for admins [...]



By | October 9th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

Running Containers Doesn’t Have To Mean Running Blind


The idea of containers has been around for a long time in various forms on various operating systems. It has been part of the Linux kernel since version 2.6.24 was released in 2008. However, containers did not become mainstream until a couple years ago when Docker was first released in March 2013. Docker introduced container management [...]



By | October 6th, 2015|Dan Twing, IT Management|0 Comments
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