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It’s that time of year again, when the Verizon RISK Team blossoms forth with its latest, much-awaited Data Breach Investigations Report – and with a number of new and (to some) astonishing findings, the 2011 version did not disappoint (you can get it here). This year’s report, however, has some important subtleties that could easily...

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By now, most IT professionals should be familiar with the concept of service management. In many enterprise IT shops, service management is an initiative with roots in the help desk. Still, as networking professionals pick up their heads and look around at the changes going on in IT, combined with the fact that the organizations...

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