Assuring Network Performance the Service-Centric Way

By now, most IT professionals should be familiar with the concept of service management. In many enterprise IT shops, service management is an initiative with roots in the help desk. Still, as networking professionals pick up their heads and look around at the changes going on in IT, combined with the fact that the organizations [...]

By | October 28th, 2010|Jim Frey|0 Comments

Are Features King When Buying An IT Management Tool?

When you are looking at buying a new IT Management tool, do you put most of your emphasis on features, with only some consideration to cost to acquire?  What about the effort to deploy and operate?  You may only spend a few weeks or months doing the initial deployment, but you will have to administer [...]

By | October 17th, 2010|Dan Twing|0 Comments
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