www.enterprisemanagement.com
posted by    | May 11, 2012 | 0 Comments

2planes_300x190

On March 27, 1977, two Boeing 747 passenger aircraft collided on the Spanish island of Tenerife, one of the Canary Islands, in the deadliest accident in aviation history. 583 people perished. Like the Titanic, a multitude of causes converged into the disaster. A terrorist bomb at a another airport, an overstretched small regional facility, a...

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Posted in Charles Betz, IT Management, Service Management Tags: , , , , , ,



posted by    | May 9, 2012 | 0 Comments

KaseyaConnect2012_300x190

I spent three great days last week with Kaseya and its user community. The experience was eye-opening in many ways. A bit of background: EMA considers Kaseya a systems management provider, and as such they are usually covered by my colleagues Steve Brasen and Torsten Volk. However, this year for a couple of different reasons...

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Posted in Charles Betz, IT Management, Service Management Tags: , , , , , , ,



posted by    | April 4, 2012 | 0 Comments

The-evolution-of-enterprise-architecture-3-300x225

Recently, I was invited to give a talk at Troux Directions on the evolution of enterprise architecture (gulp). I think it went pretty well, judging from comments and some of the tweets. The centerpiece slide was this two-dimensional view: (click on the graphic for a better view) EA is not evolving in just one dimension....

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Posted in Charles Betz, IT Management, Service Management Tags: , , ,



posted by    | March 27, 2012 | 0 Comments

data_light_traffic

Spent some time today writing up Serena’s new Demand Management offering; look for an Impact Brief shortly. Along these lines, I’m tracking a number of what I call next generation IT management vendors, which by my definition must incorporate both project and service management capabilities on a common platform with integrated resource management. It’s still...

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Posted in Charles Betz, IT Management, Service Management Tags: , , , ,



posted by Steve Brasen   | January 9, 2012 | 0 Comments

Rainbow-300x199

For the past two decades or so, several leading IT management vendors have tried to convince us that organizations should invest in a single unified management platform for supporting all of IT management needs.  Setting aside for the moment the fact that such an animal does not and cannot possibly exist (no vendor has the...

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Posted in IT Management, Steve Brasen, Systems Management Tags: , , ,



posted by    | August 15, 2011 | 0 Comments

phone juggle

Why IT staff work 70 hour weeks… Jane is a systems administrator in a large enterprise. Or a DBA, or a security architect, or any of a number of similar positions providing shared services. There are three primary ways that demand for Jane’s services appears: Project managers come to her boss and ask for a...

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Posted in Charles Betz, IT Management Tags: ,



posted by Dennis Drogseth   | March 30, 2011 | 0 Comments

Frustration

I had originally intended to make this blog about mental health.  A supportive article for those of you trying to support change in your own environment wrestling with the stubbornly persistent caricatures and silos still so dominant in many IT organizations. It was inspired by a rather nasty line in a novel my one of...

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Posted in Dennis Drogseth, Scott Crawford Tags: , ,



posted by Jim Frey   | October 28, 2010 | 0 Comments

performance-rrsm

By now, most IT professionals should be familiar with the concept of service management. In many enterprise IT shops, service management is an initiative with roots in the help desk. Still, as networking professionals pick up their heads and look around at the changes going on in IT, combined with the fact that the organizations...

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posted by Dan Twing   | October 17, 2010 | 0 Comments

King-vsm2

When you are looking at buying a new IT Management tool, do you put most of your emphasis on features, with only some consideration to cost to acquire?  What about the effort to deploy and operate?  You may only spend a few weeks or months doing the initial deployment, but you will have to administer...

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Posted in Dan Twing Tags: , ,