Best Practices for Innovating Through Cloud Technologies – Utilizing Public, Private, and Hybrid Cloud


Cloud computing can speed up deployment, reduce costs, and increase efficiency and connectivity. It can open up new ways to get computing work done, but more importantly, the inherent connectivity can change the way employees interact with each other and with customers. It can also change the way companies interact with suppliers and partners. The [...]



By | November 25th, 2015|Dan Twing, IT Management|0 Comments

The Future of ITSM: How Are the Roles (and the Rules) Changing?


Both the “rules” and the “roles” governing IT service management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Recent EMA research, “What Is the Future of IT Service Management?” (March 2015), exposed a number of shifting trends that might surprise many in the industry. [...]



Graph Databases–and Their Potential to Transform How We Capture Interdependencies


Discovering, capturing and making sense of complex interdependencies is central to running IT organizations more effectively, and it is also a critical part of running the businesses IT serves. Whether it’s optimizing a network, or an application infrastructure, managing change, or providing more effective security-related access—more often than not these problems involve a complex set [...]



By | November 18th, 2013|Dennis Drogseth, IT Management, Service Management|0 Comments

Semantics matter: the troubled world of IT terminology


On March 27, 1977, two Boeing 747 passenger aircraft collided on the Spanish island of Tenerife, one of the Canary Islands, in the deadliest accident in aviation history. 583 people perished. Like the Titanic, a multitude of causes converged into the disaster. A terrorist bomb at a another airport, an overstretched small regional facility, a [...]



By | May 11th, 2012|Charles Betz, IT Management, Service Management|0 Comments

Kaseya Connect


I spent three great days last week with Kaseya and its user community. The experience was eye-opening in many ways. A bit of background: EMA considers Kaseya a systems management provider, and as such they are usually covered by my colleagues Steve Brasen and Torsten Volk. However, this year for a couple of different reasons [...]



By | May 9th, 2012|Charles Betz, IT Management, Service Management|0 Comments

More on next gen ITM


Spent some time today writing up Serena’s new Demand Management offering; look for an Impact Brief shortly. Along these lines, I’m tracking a number of what I call next generation IT management vendors, which by my definition must incorporate both project and service management capabilities on a common platform with integrated resource management. It’s still [...]



By | March 27th, 2012|Charles Betz, IT Management, Service Management|0 Comments

The Myth of the Single Vendor Unified Management Platform


For the past two decades or so, several leading IT management vendors have tried to convince us that organizations should invest in a single unified management platform for supporting all of IT management needs.  Setting aside for the moment the fact that such an animal does not and cannot possibly exist (no vendor has the [...]



By | January 9th, 2012|IT Management, Steve Brasen, Systems Management|0 Comments

Unified IT Demand Management


Why IT staff work 70 hour weeks… Jane is a systems administrator in a large enterprise. Or a DBA, or a security architect, or any of a number of similar positions providing shared services. There are three primary ways that demand for Jane’s services appears: Project managers come to her boss and ask for a [...]



By | August 15th, 2011|Charles Betz, IT Management|0 Comments

ITIL and the Elusive Configuration Manager (among other) Roles


I had originally intended to make this blog about mental health.  A supportive article for those of you trying to support change in your own environment wrestling with the stubbornly persistent caricatures and silos still so dominant in many IT organizations. It was inspired by a rather nasty line in a novel my one of [...]



By | March 30th, 2011|Dennis Drogseth, Scott Crawford|0 Comments
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