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Nothing drives an IT industry analyst more nuts then when a term is repeatedly misused for marketing purposes. DCIM certainly falls into this category. In the recently release EMA Radar Report on Data Center Infrastructure Management, we looked at hundreds of products claiming to be DCIM solutions, but identified only ten (that’s right … 10!)...

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I spent a few days at IBM Pulse last week, the IBM conference associated with infrastructure management and the Tivoli product line. It was an enormous event at the MGM Grand in Las Vegas – 8,000 people as announced at the conference. IBM is of course in a class by itself in terms of its...

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Desktop PCs and laptops are the backbone of business profitability.  Yes, yes … I know … last week I raved about the rising mobile device revolution – but that transition is still a few years off.  Today the PC desktop remains king in enabling enterprise workforce productivity, and, in fact, organizational success and ongoing profitability...

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At the recent IAITAM conference, I spent some time with Steve Klos of Tagvault.org. Steve has been working on and advocating for software tagging standards, doing the long march through the ISO standards processes. He’s passionate on the topic of software asset management and how standardized software tagging is essential to improving the current state...

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I’ll be attending the SAM Summit in Chicago next week and participating in two sessions. Given how critical software asset management has become to many enterprises of late, this should be an interesting show. As usual, I’ve got a research agenda I’m going in with, focusing on four things: 1. The problem of “market data”...

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EMA consulting once did an analysis of why strategic service management initiatives fail.  These ranged from cross-domain performance management initiatives, to configuration management initiatives with CMDB/CMS enabling foundations,  to company-wide asset management initiatives to name a few.    Of the top ten reasons for failure, only the bottom two (Integration and Discovery) were technology-related.    Three of...

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EMA has been both predicting and advocating a more service-centric model for asset optimization and planning for nearly a decade. This is also, in itself, not a new idea with EMA either. The telecommunications industry and best practices such as the Telecommunication Management Forum’s eTOM guidelines support the logically obvious assumption that if a technology...

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