User Experience Matters in Self-Service Provisioning


If you’re like me, you are increasingly becoming reliant on online shopping to replace the more arduous task of physical in-store shopping. I find this is particularly true during the holiday season when the idea of fighting traffic and elbowing crowds to desperately search numerous shops in order to find just the right gift for [...]



By | October 26th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

Top 5 Reasons IT Administrators Are Working Too Hard Managing Endpoints


IT administration is a thankless job. Let’s face it—the only time admins gain any recognition is when something goes wrong. In fact, the most successful IT administrators proactively manage very stable environments where very few failures and performance degradations occur. Unfortunately, though, this is rarely the case, and it is far more common for admins [...]



By | October 9th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

Are Laptops Really Mobile Devices?


When people think of IT mobility, the images most immediately conjured regard smartphones and tablets. In truth, however the mobile device landscape could be considered broader than this. The basic definition of a mobile device is simply “any computing device designed principally for portability.” By that definition, laptops should clearly be included in that scope. [...]



By | September 25th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

Top 5 Reasons Custom Scripts are Putting Your Business at Risk


IT administrators love to write scripts – at least, the most talented ones do. Scripting provides a powerful platform to automate simple and repeatable tasks. However, like with most powerful tools, there is an overwhelming temptation for scripting to be overused. When faced with a project deadline, a high-pressure failure event, or even just the [...]



By | August 25th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

Orchestrating a Symphony of Application Automation


There is a reason orchestras have a single conductor. Can you imagine the cacophony that would result if a horn section performed out of sync with a string section? Or if the percussions played a faster beat then the woodwinds?  But in IT management, it’s all too common for organizations to have separate automation platforms [...]



By | August 3rd, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

The Real Reason Your Workforce Is Not As Productive As It Should Be


Chances are, in an average day, you are not accomplishing as many tasks as you would like … and neither are your colleagues or your employees. What is mystifying about that statement is that it seems today’s workforce is putting in more hours and more effort than ever before coinciding with an increased adoption of [...]



By | July 20th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

Office 365: To Cloud or Not to Cloud—That IS the Question!


It’s time to take a serious look at Office 365. The cloud edition of Microsoft’s broadly adopted business productivity suite – which bundles such popular packages as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook – has been both heavily praised and heavily criticized since its introduction in 2011. While the adoption rate of [...]



By | June 21st, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

Is Your Organization Ready for Windows 10?


Here we go again. New releases of Microsoft’s flagship operating system are typically greeted with a combination of angst, curiosity, confusion, and dread in equal measure. It seems just as folks have gotten used to a particular Microsoft version, a new one is released with a completely different interface and requiring a whole new set [...]



By | June 5th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

Rewarding Impatience with User Self-Service


There seems to be a direct correlation between how successful business professionals are and their level of impatience. While I am not familiar with any studies on this particular subject, it is simple logic that the most productive employees are those who most frequently demand rapid response to service requests. From my past experience managing [...]



By | April 27th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments

Business Process Management in the Real World — Why It’s Important to Govern Both Automated and Manual Processes


In a perfect world, all business processes would be automated and all work tasks would be accomplished with the click of a button. This idyllic work experience seems to be the realization of Plato’s utopia…or, if you prefer, the world of the Jetsons. Regrettably, however, we clearly do not live in a perfect world. Put [...]



By | April 13th, 2015|IT Management, Steve Brasen, Systems Management|0 Comments
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