posted by Jim Frey   | January 30, 2015 | 0 Comments

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The New Year is always a good time for new beginnings, and 2015 is no exception.  With the start of 2015, my coverage focus at EMA is shifting and evolving.  After 22+ years in the network management space, including over six years as an industry analyst, I am starting a new chapter by shifting my...

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posted by Jim Frey   | December 10, 2014 | 0 Comments

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The dual revolutions of consumerization and cloud have certainly caused much disruption within and around IT. And universally they have also increased the expectations of IT end users. IT-enabled workers and the lines of business they represent are looking for a fast response to new technology needs combined with high levels of service quality—all at...

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posted by Jim Frey   | October 7, 2014 | 0 Comments


It’s sometimes difficult to differentiate between hype and reality when it comes to topics such as cloud, ITaaS, SDN, DevOps, hybrid this and hybrid that. But there are a few certainties in the IT universe and one of them is that IT doesn’t function if all of the pieces can’t talk to one another, and...

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Last week, I attended a Citrix analyst relations summit program to learn about the company’s direction and strategy.  While the main-tent program was longer on vision than it was on execution details, there were some aspects of the proceedings that I found compelling. First off, there weren’t a lot of net new things being introduced,...

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What’s your plan of action when faced with a thorny application performance issue?  Where do you turn?  Does everyone jump to the conclusion that it must be the network?  Or do you get the team together and have everyone say, “It’s not me?” These are typical approaches, and in the end, it sometimes becomes a...

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posted by Jim Frey   | March 4, 2014 | 0 Comments


Deploying IP Voice (VoIP) is a big, important project for most organizations, involving a significant investment in new equipment, cost-justified on promises of increased flexibility and lower cost of operations.  But such returns can remain elusive – particular for those who don’t take the time to understand how VoIP works and the ways in which...

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posted by Jim Frey   | February 27, 2014 | 0 Comments


Earlier this week, I had the opportunity to attend IBM‘s Pulse conference, where the company welcomed over 10,000 of its software customers. This group is primarily focused on IBM’s Cloud & Smarter Infrastructure solutions, built largely around the Tivoli and Maximo portfolios. The overall theme of the event was how Cloud is the answer…to everything....

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posted by Jim Frey   | January 2, 2014 | 0 Comments


It’s that time of year again – when we all look back as well as forward, regret the things we haven’t done, then promise to make them right once more. Instead of doing the typical forecast and prognostications that most analysts pump out this time of year, I prefer to take a different tact –...

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posted by Jim Frey   | November 16, 2013 | 0 Comments


No question about it – I’ve been in denial.  I have not been willing to admit that Big Data is a relevant concept when it comes to network management.  But the tide is overwhelming, and usage and definition of “Big Data” is metasticizing too fast.  Resistance is futile.  I’ve been assimilated into the Big Data...

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posted by Jim Frey   | October 8, 2013 | 0 Comments


On October 8th, 2013, CA Technologies announced the availability of CA Nimsoft Monitor Snap—a free version of its full-featured performance monitoring solution, CA Nimsoft Monitor. The offering was created for the mid-market, typically made up of smaller enterprises whose IT infrastructures are growing in complexity, and thus need fully featured infrastructure monitoring solutions, but lack...

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