Understanding Network-as-a-Service from Alcatel-Lucent Enterprise


Today’s digital enterprises require IT infrastructure that is agile and dynamic. Popular digital technologies like mobility, the Internet of Things (IoT), and cloud applications can rapidly disrupt the status quo. The network must be responsive to change, with the ability to scale capacity, expand coverage, and implement new network technologies that support and enable the [...]



What is Advanced Network Analytics? Cutting Through the Hype


Everyone wants to talk about how analytics is the future of network engineering and operations. The phrase “network analytics” is used by vendors of various stripes to imply that a particular technology is smarter and better than the average solution. But what is it? What does the term network analytics mean to the enterprise network [...]



Solve the Cloud Networking Conundrum With SD-WAN


Enterprise networking professionals have a cloud problem, even if they don’t know it. Software-defined WAN (SD-WAN) solutions can help them solve this problem. Many network managers are unaware that their enterprises are consuming IaaS infrastructure and SaaS applications until someone comes to them with a cloud-related problem. In some cases, users can’t connect to the [...]



CA Technologies Pushes for Diversity in Tech Industry


Despite what you hear from trolls, bigots, and misogynists, diversity in the technology industry is a good thing. But the philosophy of diversity needs more champions. Tech companies and IT organizations need to expand their workforce beyond the herds of white men that have dominated the industry for decades. I was delighted to hear so [...]



SDN and the Data Center of the Future


Despite some recent obituaries published by my peers, software-defined networking is not dead. But perhaps certain aspects of it are dead or dying. If that’s the case, I say: “SDN is dead. Long live SDN.” Vendors and industry thinkers have pulled, stretched, and twisted the definition of SDN like saltwater taffy over the years. The [...]



Transforming End-User Support – What Does It Mean and What Is It Really About?


I admit, “end-user support” sounds kind of old-fashioned. But in many respects just the opposite is true. In the digital age the need for easy access to new services is on the rise, and even with a much ‘hipper’ (and increasingly impatient) end-user population, the need for support and guidance remains. It is just taking [...]



By | September 26th, 2017|Dennis Drogseth, IT Management, Service Management|0 Comments

Machine Learning and Artificial Intelligence: The Promised Land for Lowering IT OPEX, Decreasing Operational Risk and Optimally Supporting Business Goals


What should machine and artificial intelligence (ML/AI) do for IT operations, DevOps and container management? The following table represents my quick outline of the key challenges and specific problem ML/AI needs to address. The table is based on the believe that ML/AI needs to look over the shoulder of IT ops, DevOps, and business management teams [...]



By | September 26th, 2017|Container Management, DevOps, IT Management, Machine Learning|0 Comments

Network Operations and Analytics from CA Technologies has Won the EMA Innovator Award


Network Operations and Analytics from CA Technologies has been named a winner of Enterprise Management Associates’ Innovator Award, which recognizes products and services that demonstrate true innovation in the IT industry and address the most critical challenges IT organizations face today. Enterprise networks are more dynamic and unpredictable than they have ever been, thanks in [...]



The Internet of Things will Drive Network Management Evolution


EMA research has determined that network managers will need to upgrade, expand, and adapt their network monitoring and management tools and practices if they are going to support the Internet of Things (IoT). EMA recently surveyed 100 IT professionals who are (a) directly involved in enterprise networks and (b) supporting their organizations’ IoT initiatives. We published [...]



Q&A From How Digital Business is Shaping the Next Wave of Automation Webinar


I recently presented findings from my Workload Automation (WLA) research and other EMA research on a webinar with Tim Eusterman, Sr. Director Solutions Marketing at BMC in a webinar titled “How Digital Business is Shaping the Next Wave of Automation”. The recording of the webinar is now live here, and the slides are available here. A [...]



By | June 5th, 2017|Dan Twing, IT Management|0 Comments
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