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During this year’s research for the 2012 EMA Workload Automation (WLA) Radar Report, we encountered a number of very interesting core findings. These research results mostly originated from dozens of conversations with end customers, who have been using WLA software for many years and sometimes even for decades. WLA, by definition, is a mature discipline,...

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I want to outline briefly some ideas I’ve had recently about our fundamental models for understanding IT management. In 1968, Melvin Conway proposed an insightful law, basically stating that our systems are copies of our communication structure (how we interact as human beings). And while this law is often applied in discussions of computer program structure,...

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I finally replaced my aging Blackberry recently, mainly because of T-Mobile’s decision to lay off a big hunk of their workforce. I chose T-Mobile several years ago because of high-quality customer service, after dealing with virtually every other carrier (except Sprint) for way too long. So I called Verizon (whose customer service has proven to...

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