series mainframe in a futuristic representation light streamsseries mainframe in a futuristic representation light streams

SDN and the Data Center of the Future

Despite some recent obituaries published by my peers, software-defined networking is not dead. But perhaps certain aspects of it are dead or dying. If that’s the case, I say: “SDN is dead. Long live SDN.” Vendors and industry thinkers have pulled, stretched, and twisted the definition of SDN like saltwater taffy over the years. The original definition of SDN required the strict separation and consolidation of the network control plane in a central controller. This version of SDN never truly had its moment. Instead, vendors have created solutions that deliver many of the benefits of SDN without removing the control plane ...

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Newton's cradle. Red sphere hanging on threads hitting many blue ones. Leadership, power and uniqueness concept. Flat design. EPS 8 vector illustration, no transparency

Transforming End-User Support – What Does It Mean and What Is It Really About?

I admit, “end-user support” sounds kind of old-fashioned. But in many respects just the opposite is true. In the digital age the need for easy access to new services is on the rise, and even with a much ‘hipper’ (and increasingly impatient) end-user population, the need for support and guidance remains. It is just taking different forms than in the past. On October 4th I’ll be doing a webinar on this very topic. I’ll be looking at it from multiple perspectives, including the rise of a more diverse and strategic role for IT service management (ITSM) overall, as well as the ...

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Machine Learning and Artificial Intelligence: The Promised Land for Lowering IT OPEX, Decreasing Operational Risk and Optimally Supporting Business Goals

What should machine and artificial intelligence (ML/AI) do for IT operations, DevOps and container management? The following table represents my quick outline of the key challenges and specific problem ML/AI needs to address. The table is based on the believe that ML/AI needs to look over the shoulder of IT ops, DevOps, and business management teams to learn from their decision making. In other words, every virtualization administrator fulfills infrastructure provisioning or upgrade requests a little bit differently. Please regard the below table as a preliminary outline and basis for discussion. At this point, and probably at no future point either, ...

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SDN and the Data Center of the Future


Despite some recent obituaries published by my peers, software-defined networking is not dead. But perhaps certain aspects of it are dead or dying. If that’s the case, I say: “SDN is dead. Long live SDN.” Vendors and industry thinkers have pulled, stretched, and twisted the definition of SDN like saltwater taffy over the years. The [...]



Transforming End-User Support – What Does It Mean and What Is It Really About?


I admit, “end-user support” sounds kind of old-fashioned. But in many respects just the opposite is true. In the digital age the need for easy access to new services is on the rise, and even with a much ‘hipper’ (and increasingly impatient) end-user population, the need for support and guidance remains. It is just taking [...]



By | September 26th, 2017|Dennis Drogseth, IT Management, Service Management|0 Comments

Machine Learning and Artificial Intelligence: The Promised Land for Lowering IT OPEX, Decreasing Operational Risk and Optimally Supporting Business Goals


What should machine and artificial intelligence (ML/AI) do for IT operations, DevOps and container management? The following table represents my quick outline of the key challenges and specific problem ML/AI needs to address. The table is based on the believe that ML/AI needs to look over the shoulder of IT ops, DevOps, and business management teams [...]



By | September 26th, 2017|Container Management, DevOps, IT Management, Machine Learning|0 Comments

Network Operations and Analytics from CA Technologies has Won the EMA Innovator Award


Network Operations and Analytics from CA Technologies has been named a winner of Enterprise Management Associates’ Innovator Award, which recognizes products and services that demonstrate true innovation in the IT industry and address the most critical challenges IT organizations face today. Enterprise networks are more dynamic and unpredictable than they have ever been, thanks in [...]



The Internet of Things will Drive Network Management Evolution


EMA research has determined that network managers will need to upgrade, expand, and adapt their network monitoring and management tools and practices if they are going to support the Internet of Things (IoT). EMA recently surveyed 100 IT professionals who are (a) directly involved in enterprise networks and (b) supporting their organizations’ IoT initiatives. We published [...]



The True Value Proposition of BI Solution Providers In Today’s Market: Information Builders Commitment to Its Customers


The business intelligence market is saturated with data management and analytics vendors, and the reality is that vendors cannot compete on capabilities alone. Whether out of the box or through professional services, organizations can generally get the features they require from many different solution providers. Time to value, ease of use, maintenance requirements, and level [...]



By | June 14th, 2017|Business Intelligence, Lyndsay Wise|0 Comments

Optimizing the Business With Network Analytics


Some network operations teams are discovering that they possess a critical asset that can transform enterprises: network data. As businesses become more digitized, networks are emerging as an ultimate source of operational insight. Finance, healthcare, and retail are just some examples of industries where nearly everything critical to a business crosses the wire. Packets and flows can reveal [...]



Q&A From How Digital Business is Shaping the Next Wave of Automation Webinar


I recently presented findings from my Workload Automation (WLA) research and other EMA research on a webinar with Tim Eusterman, Sr. Director Solutions Marketing at BMC in a webinar titled “How Digital Business is Shaping the Next Wave of Automation”. The recording of the webinar is now live here, and the slides are available here. A [...]



By | June 5th, 2017|Dan Twing, IT Management|0 Comments

Bringing business value to data management – Informatica’s new branding strategy


For the past twelve years I have covered the business intelligence and data management markets and have always been impressed by the continued technological advancements with data and analytics. New software developments, the increasing adoption of cloud and big data, and IoT integration with broader analytics initiatives are helping organizations push their data management strategies [...]



By | May 25th, 2017|Business Intelligence, Lyndsay Wise|0 Comments

ExtraHop Addy applies cloud-based machine learning to network data


IT analytics vendor ExtraHop unveiled a cloud-based service that applies machine learning heuristics to the metadata that its appliances generate from packet stream analysis. The service should give users better visibility into IT service problems and security threats. ExtraHop’s core solution is a series of appliances that specialize in real-time interpretation of packet flows with [...]



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