Automation is Key to Staying in the Driver’s Seat of Your Data-driven Strategy

Automation is Key to Staying in the Driver’s Seat of Your Data-driven Strategy

More and more organizations are increasing the use of data in their decision making. EMA describes this as having a data-driven strategy. Recent research has revealed that almost 63% of respondents included data-driven strategies in their organization at a significant level. EMA has been tracking the growth of big data with annual research since 2012. From our 2015 research, you can see in the chart below how organizations are moving forward with their big data projects. As big data matures, the number of organizations with a big data project in serious planning or in full operation is increasing while the number ...

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2016: Looking Ahead at ITSM—Want to Place Any Bets?

2016: Looking Ahead at ITSM—Want to Place Any Bets?

I thought I’d begin the year by making some predictions about what to look for in 2016 in the area of IT service management (ITSM).  For those of you who have been following my blogs with any regularity, and particularly for those who sat in on our webinar for the research report “What Is the [...]

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Best Practices for Innovating Through Cloud Technologies – Utilizing Public, Private, and Hybrid Cloud

Best Practices for Innovating Through Cloud Technologies – Utilizing Public, Private, and Hybrid Cloud

Cloud computing can speed up deployment, reduce costs, and increase efficiency and connectivity. It can open up new ways to get computing work done, but more importantly, the inherent connectivity can change the way employees interact with each other and with customers. It can also change the way companies interact with suppliers and partners. The ease of standing up new apps and connecting with users through mobile devices, as well as the minimal capital investment, can spur innovation. EMA research on open cloud orchestration tools in Q4 of 2014 asked what percent of enterprise workloads were running in cloud environments. While ...

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Data Driven Strategy Automation_300x190

More and more organizations are increasing the use of data in their decision making. EMA describes this as having a data-driven strategy. Recent research has revealed that almost 63% of respondents included data-driven strategies in their organization at a significant level. EMA has been tracking the growth of big data with annual research since 2012....

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posted by Dennis Drogseth   | January 22, 2016 | 0 Comments

Bet_300x190

I thought I’d begin the year by making some predictions about what to look for in 2016 in the area of IT service management (ITSM).  For those of you who have been following my blogs with any regularity, and particularly for those who sat in on our webinar for the research report “What Is the...

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posted by Dennis Drogseth   | January 22, 2016 | 0 Comments
There is growing industry attention to user, customer, and digital experience management—often condensed by the acronym UEM for “user experience management.” This attention is more than justified, but most of the buzz leaves out critical questions like, “What is user experience management?”, “Who really runs (or who should run) the UEM show in the digital...

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posted by Jim Miller   | January 4, 2016 | 0 Comments

Cloud image within laptop screen_300x190

The cost of downtime varies significantly across various industries. Estimates range from as much as $6,000,000 an hour for a brokerage business to $90,000 per hour for media services. Backup and disaster recovery or business continuance enable an IT organization to recover from the loss of a file, object, data set, application, or an entire...

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posted by David Monahan   | December 11, 2015 | 0 Comments

Virus Alert_300x190

In many organizations, endpoints see virtually constant change. Users access, download, and utilize applications, data, drivers, files, toolbars, widgets, etc., introducing both new security threats and undocumented changes in systems and processes. For better or for worse, all of these activities leave their mark on the endpoint. HEAT has engaged in endpoint security at a...

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Private-Hybrid-Public-Cloud-graphic

Cloud computing can speed up deployment, reduce costs, and increase efficiency and connectivity. It can open up new ways to get computing work done, but more importantly, the inherent connectivity can change the way employees interact with each other and with customers. It can also change the way companies interact with suppliers and partners. The...

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posted by David Monahan   | November 20, 2015 | 0 Comments

IoT SEC_300x190

The Internet can be a pretty scary place. Places like the dark web exist in the form of trading houses with stolen personal information from credit cards and social security numbers, to health records and full identities being obtained for a price. Malware development and deployment and other attack services such as DDoS and botnets...

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C-Level Finacial backing of security projects_300x190

One of the services that EMA provides to the tech industry is research. During the course of the year, numerous projects are launched to help IT consumers and vendors understand market perceptions. EMA then provides analysis and forecasts on trends based upon those perceptions. These projects have been continued in 2015. EMA has already had...

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IT Transformation_300x190

In research done earlier this year, we looked at changing patterns of IT service management (ITSM) adoption across a population of 270 respondents in North America and Europe. One of the standout themes that emerged from our findings was the need for the service desk to become a more automated and analytically empowered center of...

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posted by Dennis Drogseth   | November 3, 2015 | 0 Comments

Digital transformation_300x190

In August EMA surveyed 306 respondents in North America, England, France, Germany, Australia, China and India about digital and IT transformation. The goal was in part to create a heat map around just what digital and IT transformation were in the minds of both IT and business stakeholders. We targeted mostly leadership roles, but also...

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